Subject: RE: item Issue // 9773188608
From: Sachin Maheshwari <[email-masked]>
To: Seeta Seeta <[email-masked]>, Bsu Wml <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shivani Rani <[email-masked]>, Sameer Koothalikutty <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 24 Mar 2020 14:05:21 +0000

Hi,

This is damage by customer, we can’t take this back.

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<http://www.babyshopstores.com/> I www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Seeta Seeta <[email-masked]>
Sent: Tuesday, March 24, 2020 5:30 PM
To: Bsu Wml <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shivani Rani <[email-masked]>; Sameer Koothalikutty <[email-masked]>; Sachin Maheshwari <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: item Issue // 9773188608
Importance: High

External email sender, please take precaution.
Hi Team,

With the refernece to the order number: 9773188608, the customer item got damaged while he was assmebling the item.

So could you please look into this concern and assist us.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 23 March, 2020 18:30:39
Subject: item Issue //  9773188608

Hi Team,

Ticket number: 546896
Problem Statement: item Issue
Order Date : Mar 17, 2020
Delivery Date: Mar 19, 2020
Order ID:  9773188608
Tracking ID: FP0318000957
Assistance Required: Need replacement or return

Issue Description: Customer reported that he assembled the item and after that the tyre of the item broke immediately.
​
We have already informed him that the item is non returnable and can not be replace or return.
​
However, he is keep saying that he received the damaged item and if we will not fixed his issue, he will go to social media and get advice on how to resolve this matter.
​
The name of the item is #161092490 - - Juniors Lake Rocking Walker and cost of it is AED 185
​
Kindly check and advise.
​
Thank you for your help!
​
Regards,
Shivani

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