Subject: Re: item Issue // 9773188608
From: Seeta Seeta <[email-masked]>
To: [email-masked]
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shivani Rani <[email-masked]>, [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Mar 2020 06:30:02 -0700 (MST)

Hi Team, 

With the refernece to the order number: 9773188608, the customer item got damaged while he was assmebling the item. 

So could you please look into this concern and assist us. 

Thanks & Regards, 
Seeta Kunwar 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, 23 March, 2020 18:30:39 
Subject: item Issue // 9773188608 

Hi Team, 

Ticket number: 546896 
Problem Statement: item Issue 
Order Date : Mar 17, 2020 
Delivery Date: Mar 19, 2020 
Order ID: 9773188608 
Tracking ID: FP0318000957 
Assistance Required: Need replacement or return 

Issue Description: Customer reported that he assembled the item and after that the tyre of the item broke immediately. 
​ 
We have already informed him that the item is non returnable and can not be replace or return. 
​ 
However, he is keep saying that he received the damaged item and if we will not fixed his issue, he will go to social media and get advice on how to resolve this matter. 
​ 
The name of the item is #161092490 - - Juniors Lake Rocking Walker and cost of it is AED 185 
​ 
Kindly check and advise. 
​ 
Thank you for your help! 
​ 
Regards, 
Shivani