Subject: New Reply Received - Conversation with Tapping Candy
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 24 Mar 2020 11:28:36 +0000

Hi Fauzan Musalman,  The customer has responded to the ticket.  Conversation with Tapping Candy  Ticket comment <span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif"><span style="font-size:11.5pt"><span style="line-height:107%"><span style='font-family:"Arial","sans-serif"'><span style="color:#1d1c1d">Dear team, <br>
<br>
Unfortunately, we cannot proceed with the delivery as the order has been set to be returned. <br>
<br>
Best regards </span></span></span></span></span></span></span><br>
 
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Lubna Shehadeh</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

<hr>
<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>24/3/2020 1:54 AM GMT+04:00<br>
<strong>To: </strong>[email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#554216] - Conversation with Tapping Candy<br>
 
</div>
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Team,</div>

<div> </div>

<div dir="ltr">Thank you for your reply.</div>

<div dir="ltr"> </div>

<div dir="ltr">Kindly arrange a delivery again as per customer request.</div>

<div dir="ltr">Order Date : <strong dir="ltr">Mar 16, 2020</strong><br>
Order ID: <strong dir="ltr">6470217523</strong>
</div>

<div dir="ltr">Tracking ID:<strong dir="ltr"> S000627735289 &amp;  S000629333886</strong>
</div>

<div dir="ltr">​</div>

<div dir="ltr">Regards,</div>

<div dir="ltr">Fauzan</div>
</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Sun, 22 Mar at 10:07 AM <span class="separator">, Shipa Delivery Support &lt;[email-masked]&gt; wrote: </span>

<div>Dear Team, <br>
<br>
Thank you for reaching out to us. <br>
<br>
Kindly note that the customer rejected the delivery upon our attempt. <br>
<br>
Please advise. <br>
<br>
 </div>

<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Best regards,<br>
<br>
Yazan Alkhateeb</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration:none;color:#f26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

<hr>
<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>22/3/2020 3:23 AM GMT+02:00<br>
<strong>To: </strong>[email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#554216] - Conversation with Tapping Candy<br>
 </div>

<div style="font-family:, 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div style="font-family:, 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Team,</div>

<div> </div>

<div dir="ltr">Problem Statement: Late Delivery<br>
Order Date : <strong dir="ltr">Mar 16, 2020</strong><br>
Order ID: <strong dir="ltr">6470217523</strong><br>
Tracking ID: <strong dir="ltr">S000627735289 &amp;  S000629333886</strong><br>
Assistance Required: Need Urgent Delivery<br>
Issue Description: The order was shipped from our side on <strong dir="ltr">3/16/20 </strong> but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.<br>
<br>
Regards,<br>
Fauzan<br>
<br>
 </div>
</div>
</div>
</div>
</blockquote>
</div>
</blockquote>
</div>
</div>
<br>
</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/554216