Subject: RE: Issue with order no: 9759327348
From: Sachin Maheshwari <[email-masked]>
To: Seeta Seeta <[email-masked]>, Kotian Ravindra <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Tue, 24 Mar 2020 10:23:07 +0000

Hi @Kotian Ravindra<mailto:[email-masked]>,

Can we please help this customer & ask supplier to replace the broken chain for Spartan Cycle.
Item Id - 161235357

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<http://www.babyshopstores.com/> I www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Seeta Seeta <[email-masked]>
Sent: Friday, March 13, 2020 12:54 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>
Subject: Issue with order no: 9759327348
Importance: High

External email sender, please take precaution.
Hi Sachin,

With reference to the order number: 9759327348, the customer placed the order on Nov 3, 2019 for 2 bicycles. Now the customer contacted us complaining that the bicycle chain got broke a161235357 - - SPARTAN Mountain Bicycle with Adjustable Seat Post - 24 inches) and she is claiming that the item is coming with a 1-year warranty.  However, when we are checking the same item on our website there's nothing written about the warranty.

So, could you please check this concern and let us know what action do we have to take in this case. The item link is also below for your reference.
https://www.babyshopstores.com/ae/en/Baby-and-Moms/Toys/Outdoor-Play/BABYSHOP-SPARTAN-Mountain-Bicycle-with-Adjustable-Seat-Post---24-inches/p/161235357

Thanks & Regards,
Seeta Kunwar
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