Subject: RE: Email Action Plan
From: Jessie Caparas <[email-masked]>
To: Saurabh Dadu <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Mustehsan Siddiqui <[email-masked]>
Date: Tue, 24 Mar 2020 09:44:23 +0000

Sure Saurabh.

We will have a catch up tomorrow at 1 pm Dubai time.

From: Saurabh Dadu <[email-masked]>
Sent: Tuesday, March 24, 2020 1:43 PM
To: Jessie Caparas <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Mustehsan Siddiqui <[email-masked]>
Subject: Re: Email Action Plan

External email sender, please take precaution.
Hi Jessie,

My understand is with exception of one or two agents who have problems with VPN, everyone is able to access office Email.

Also very importantly - given the criticality of situation - please make sure to involve me in each of your calls and meetings. Please do this without exception so I can help out wherever it is required.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: 24 March 2020 3:10 PM
To: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: Email Action Plan

Hi Seeta,

Here is the proposed action plan to reduce the number of tickets we have.

Chat hours reduced from 10 am until 10 pm - will assign 6 dedicated agents

2 agents - will be working on unassign tickets (Manually assigning tickets will be a tremendous task since there are almost 4k tickets)

Remaining agents to be divided to work on New and Old Emails

We will assist in working on the old tickets and we will send a compile list that needs to be resolved from your side.

Due to the surge inquiries received and as agreed, let's push the team to do 150 tickets daily.

@'Seeta Seeta'<mailto:[email-masked]> please discuss with Saurabh about the shift timings.

@'Saurabh'<mailto:[email-masked]> - does everyone have access to their emails (Zimbra) even from home?

Thank you and Kind Regards,

Jessie Caparas

Email: [email-masked]<mailto:[email-masked]>

T: +97145172087

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com