Subject: RE: Approval_ 6610638987
From: Sachin Maheshwari <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Ahmad Daher <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 24 Mar 2020 06:54:41 +0000

Process manual refund on missing one item.

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<http://www.babyshopstores.com/> I www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Sunday, March 15, 2020 3:40 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Ahmad Daher <[email-masked]>; Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Approval_ 6610638987

External email sender, please take precaution.
Hi Sachin,

With reference to order# 6610638987
Order Date: May 27, 2018
Tracking ID: 231207389724

The order was placed on May 27, 2018 and delivered on Jul 11, 2018. However, the customer claiming that he has not received 3 items from the order. We have asked SMSA team and they updated us that they have collected SAR 396.60 and returned the 3 items.
The missing item details:
1-160172772 - - Juniors Enzo Foldable Baby Stroller (SAR152.00)
2-159137201 - - Juniors Plush Plane Butterfly Bed Toy (SAR22.00)
3-158120155 - - Juniors Bath Ring (SAR62.00)

As per the RMA on hybris we can see there are two items received on Conloc. Only one item  (160172772 - - Juniors Enzo Foldable Baby Stroller ), cost: SAR152.00. we can not see any update for it :

Could you please update us if we can process the manual refund for the item as the customer chasing us since on month.

Customer's history: He's with us since, May 05, 2018, he has more than 11 orders, the first time he came with the same issue

Regards,
Fauzan
________________________________
From: "Ahmad Daher" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 15 March, 2020 16:47:53
Subject: Approval_ 6610638987

Ticket 422858

Dear Sachin

Problem Statement: Refund issue
Order Date: May 27, 2018
Order ID: 6610638987
Tracking ID: 231207389724
Assistance Required: Approval
Customer's history: He's with us since, May 05, 2018, he has more than 11 orders, the first time he came with the same issue

Issue Description: The shipment consists of two packages, Customer has received only one, although he paid all amount, we've checked with partner courier, one of the packages has been returned to the shipper,
 The package which  has been returned consist of :
1-160172772 - - Juniors Enzo Foldable Baby Stroller
2-159137201 - - Juniors Plush Plane Butterfly Bed Toy
3-158120155 - - Juniors Bath Ring

We can see from the attached there are two items has been delivered to WH, but still, one item which is (160172772 - - Juniors Enzo Foldable Baby Stroller ), cost: SAR152.00  has lost in transit, kindly check and provide us approval so we can able to process the refund

Kindly check the attachment

Regards,
Ahmad

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