Subject: Partially shipped order /// 9770736363
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 22 Mar 2020 22:09:33 -0700 (MST)

Hi Team, 

Ticket id: 534314 
Problem Statement: (Partially shipped order) 
Order Date : Feb 19, 2020 
Delivery Date: Feb 27, 2020 
Order ID: 9770736363 
Store code: Splash21463 
Tracking ID: 202002202097364 

Assistance Required: Need to cancel the item 

Issue Description: Customer placed order for 2 items but as per the customer only received 2 items, Under the consignment details we can see that we have shipped only 2 items. 

Also, the other items is showing partially cancellation is in progress. 

The items which are not shipped are: 

161977895 - - Kappa Printed Hooded Sweatshirt with Kangaroo Pockets 
​161721677 - - Iconic Slim Fit Distressed Mid Waist Jeans with Pockets 

We have already updated in the cancellation sheet but still the items not cancelled. 

Kindly check and update as customer is waiting for the refund and he will file a complaint in UAE consumer protection department if this is not closed by Thursday. 

Thank you for your help! 

Regards, 
Shivani