Subject: Re: [#370401] Refund Issue - 6466324933
From: PayFort Operations Team <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 22 Mar 2020 13:18:12 +0000 (UTC)

Hi Apoorv,     Good afternoon!     Our apologies for the unintended delay in our response.     Following your query, we checked across our systems and found that this transaction has been successfully refunded based on the FORT back office as can be seen below:          Generally, in banking terms, the amount is reflected on the cardholder's account within 7-14 working days (does not include weekends and holidays).    Therefore, at this stage, the customer may get in touch with their Issuing Bank as it's their bank's responsibility/discretion to release the amount back to the cardholder's account as we (you and Acquiring Bank) no longer has a hold of this amount.    The customer can call their bank with the AUTHORIZATION NUMBER to track this:     Auth #: 554587     We hope you find this information useful.       Kindly note that we will mark the current ticket as resolved. However, it will be automatically reopened if you replied back or should you need any further assistance.       Since your valuable feedback is essential to our improvement, We kindly invite you to participate in the quick satisfaction survey that you will be receiving shortly.        Best regards,        Jovelyn Vicencio  Senior Merchant Services Executive      Phone: UAE +971 4573 9800 (Option 2)  Email: [email-masked]    
             
              On
              Sat, 21 Mar at  6:11 PM
              ,  Apoorv Joshi <[email-masked]>  wrote:
               
 Hi Team, 
   
 Kindly advise if there is any update on the below. 
   
 Thank you for your help! 
   
 Regards, 
 Apoorv 

  

 From: "PayFort Operations Team" <[email-masked]> To: "Apoorv Joshi" <[email-masked]> Sent: Friday, 20 March, 2020 22:12:12 Subject: A new ticket has been received - [#370401] Refund Issue - 6466324933  

 

 Dear Apoorv Joshi,  We would like to acknowledge that we have received your request and a ticket has been created with Ticket ID - 370401. A support representative will be reviewing your request and will send you a personal response.  Thank you for your patience.  Sincerely, PayFort Operations Team