Subject: RE: Amount has been deducted twice 6469004543
From: Malik Ismail <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 22 Mar 2020 08:56:31 +0000

Hi Shakeeb,

We are investigating for this issue with PayFort & Al Rajhi bank.

Regards,
Malik Ismail
From: Shakeeb Arsalan <[email-masked]>
Sent: Friday, March 20, 2020 2:00 PM
To: Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Amount has been deducted twice 6469004543

External email sender, please take precaution.
Hi Malik,

Order ID : 6469004543
Authentication code 325931
Last 4 digit APPLE_PAY
Capture Date 8-3-2020
Amount SAR 932.40
Issue description : PFA customer is saying that the amount has been deducted twice and he has provided the attachments
Please advise.

Note : all the concerns we are getting regarding the deduction are like the following >>> the order is placed on 8th of Mar and the deductions are done on 12th and 16th.
Regards
Shakeeb
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