Subject: Re: [#370678] FW: Amount refunded twice - 6466081939
From: PayFort Operations Team <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 22 Mar 2020 08:34:30 +0000 (UTC)

Hi Malik,     Thank you for your email.  ​   I am consolidating all claims you have raised regarding this matter. Please allow us to investigate this and revert back with an update shortly.  ​   ​Best regards,  ​    Yara Alul Operations Manager            
             
              On
              Sun, 22 Mar at 11:37 AM
              ,  Malik Ismail <[email-masked]>  wrote:
               
 Hi PayFort Team, 

  

 As per attached customer received refund twice. 

  

 Please check and confirm. 

  

 Merchant ID 6466081939 

 Fort ID 158200246400096193 

 Authentication code 080837 

 Amount SAR 162 

  

 Regards, 

 Malik Ismail 

 

From: Apoorv Joshi <[email-masked]>  
Sent: Friday, March 20, 2020 11:32 AM 
To: Malik Ismail <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Ahmad Daher <[email-masked]> 
Subject: Amount refunded twice - 6466081939 

 

   

External email sender, please take precaution.

 

 
 Hi Malik, 

 

   

 
 Kindly assist in closing the below concern. Thank you for your help! 

 

   

 
 Regards, 

 
 
 Apoorv 

 

   

 

 
 
From:
"Ahmad Daher" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>,
 "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, 18 March, 2020 16:18:54 
Subject: Amount refunded twice _ 6466081939

 

   

 

Ticket 527523

 

  

 

Order ID:  6466081939

 

  

 
 
 Customer claims that we've refunded the amount 162  twice to his account  

 
 
 Please check the attached  and advise  

 

   

 
 Thanks  

 
 
 Ahmad  

 

   

 

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