Subject: Re: Partial Delivery Issue - 6461785552
From: Apoorv Joshi <[email-masked]>
To: Sagaya Suresh Kumar <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>, LMG WMS <[email-masked]>, GauravKumar Singh <[email-masked]>, Snehel Mitra <[email-masked]>, LMG OMS <[email-masked]>, "Ahamed Fayaz (TCS)" <[email-masked]>, WMS Support <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <fauzan.musalma
Date: Sat, 21 Mar 2020 07:10:30 -0700 (MST)

Hi Team, 

Please advise if there is any update on the below case. Thank you for your help! 

Regards, 
Apoorv 

From: "Sagaya Suresh Kumar" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, "LMG WMS" <[email-masked]>, "GauravKumar Singh" <[email-masked]>, "Snehel Mitra" <[email-masked]>, "LMG OMS" <[email-masked]>, "Ahamed Fayaz (TCS)" <[email-masked]>, "WMS Support" <[email-masked]> 
Cc: "Mohammad Shababe Quamar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Ahmad Daher" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "malik ismail" <[email-masked]> 
Sent: Thursday, 12 March, 2020 15:46:31 
Subject: RE: Partial Delivery Issue - 6461785552 

Dear Team – Any update about this tech issue case. 

INC0641307 

	

CP 	

1/6/2020 	

INC0641307 	

6461785552 	

400 Error 	

ECRYD319071 				

45 

Regards 

Sagaya Suresh 

+966 565165997 

From: Sagaya Suresh Kumar 
Sent: Tuesday, March 10, 2020 2:31 PM 
To: Shakeeb Arsalan <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; LMG WMS <[email-masked]>; Gaurav Kumar (TCS) <[email-masked]>; Snehel Mitra <[email-masked]>; LMG OMS <[email-masked]>; Ahamed Fayaz (TCS) <[email-masked]> 
Cc: Mohammad Shababe Quamar <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Ahmad Daher <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]> 
Subject: RE: Partial Delivery Issue - 6461785552 

Dear Team - 

Please check and do the needful (400 Error - ECRYD319071) 

Thanks 

From: Shakeeb Arsalan [ [ mailto:[email-masked] | mailto:[email-masked] ] ] 
Sent: Tuesday, March 10, 2020 1:20 PM 
To: Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] >; LMG WMS < [ mailto:[email-masked] | [email-masked] ] >; Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Ahmad Daher < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Partial Delivery Issue - 6461785552 

External email sender, please take precaution. 

Hi Team, 

Any update ? 

Regards 
Shakeeb 

From: "Mahmoud Emadeldin Mahmoud Elsayed" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Sagaya Suresh Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Shababe Quamar" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "LMG WMS" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Ahmad Daher" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Malik Ismail" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 8 March, 2020 12:19:33 
Subject: RE: Partial Delivery Issue - 6461785552 

[ mailto:[email-masked] | @LMG WMS ] 

Please help ops team with 400 Error - ECRYD319071. 

Mahmoud 

From: Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, March 7, 2020 2:11 PM 
To: Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Ahmad Daher < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Partial Delivery Issue - 6461785552 

Dear Team – Order stuck with Technical Issue in Conloc Operation End ( 400 Error - ECRYD319071) 

Kindly apologies to customer about this issue and close this case . 

Regards 

Sagaya Suresh 

+966 565165997 

From: Mohammad Shababe Quamar 
Sent: Saturday, March 07, 2020 12:58 PM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Ahmad Daher < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Partial Delivery Issue - 6461785552 

Looping in [ mailto:[email-masked] | 
@Sagaya Suresh Kumar ] Please have a look into this, it’s pending from January, so close this issue on priority. 

Thanks, 

Shababe Quamar 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, March 6, 2020 5:19 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Ahmad Daher < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Partial Delivery Issue - 6461785552 

External email sender, please take precaution. 

Hi Team, 

With reference to the order number: 6461785552 

Customer placed this order on Jan 19, 2020 for a total of 6 items. 1 item was OMS cancellation, 1 item was sent out and the remaining 4 items are not sent until now. The items that are not sent are: 
161487392 - - Cutwork Detailed Hair Clamp - Set of 2 

161103580 - - Sasha Hair Clamp - Set of 2 

161212644 - - Charmz Flower Shaped Duck Clip 

161832875 - - Printed Sleeveless Jumpsuit with Tie Ups 

Total value of these items is SAR 57 and there is no consignment created for these items. The case has been escalated to WH multiple times to confirm whether they are going to be shipped, if not, to proceed with cancellation of these items however, received no response on the same. Items not available for partial cancellation nor for RMA. 

Kindly assist in closing this case. Thank you for your help! 

Regards, 

Apoorv 

From: "Ahmad Daher" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, March 5, 2020 10:51:20 PM 
Subject: partial shipped_ 6461785552 

Ticket 422068 

Order ID – 6461785552 

Order placed on Jan 19, 2020 

The order has been shipped partially, this case has been pending for a long time 

Please check and do the needful 

Regards 

Ahmad 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com