Subject: Re: Damaged item - 6465394273
From: Sachin Maheshwari <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: Mohammad Shababe Quamar <[email-masked]>, Malik Ismail <[email-masked]>, Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abhishek Bargaonkar <[email-masked]>
Date: Sat, 21 Mar 2020 10:46:34 +0000

Issue a GV of SAR 500/- redeemable on SAR 1500/- to the customer for price difference & take the damaged item for return processing.

Regards
Sachin
________________________________
From: Apoorv Joshi <[email-masked]>
Sent: Saturday, March 21, 2020 3:32:36 PM
To: Sachin Maheshwari <[email-masked]>; Jessie Caparas <[email-masked]>
Cc: Mohammad Shababe Quamar <[email-masked]>; Malik Ismail <[email-masked]>; Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Abhishek Bargaonkar <[email-masked]>
Subject: Re: Damaged item - 6465394273

External email sender, please take precaution.

Hi Team,

Customer paid SAR 1,105.00, item is at SAR 1,579 now.

Regards,
Apoorv

________________________________
From: "sachin maheshwari" <[email-masked]>
To: "Apoorv Joshi" <[email-masked]>
Cc: "Mohammad Shababe Quamar" <[email-masked]>, "malik ismail" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Abhishek Bargaonkar" <[email-masked]>
Sent: Saturday, 21 March, 2020 15:12:57
Subject: Re: Damaged  item - 6465394273

What was the price customer paid & what is the current price?

Regards
Sachin
________________________________
From: Apoorv Joshi <[email-masked]>
Sent: Saturday, March 21, 2020 2:54:09 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Mohammad Shababe Quamar <[email-masked]>; Malik Ismail <[email-masked]>; Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Abhishek Bargaonkar <[email-masked]>
Subject: Re: Damaged item - 6465394273

External email sender, please take precaution.

Hi Sachin,

Thank you for your prompt response.

However, the customer came on chat again and he is saying that he purchased the item during Sale. The customer is reporting that this is a business fault and he does not wish to return it for a refund as he will be losing money because he will need to place a new order for the same item later and then he will have to pay extra. We have checked, the item price is back to its original price now and is showing out of stock.

Kindly advise further. Thank you for your help!

Regards,
Apoorv

________________________________
From: "sachin maheshwari" <[email-masked]>
To: "Mohammad Shababe Quamar" <[email-masked]>, "malik ismail" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Abhishek Bargaonkar" <[email-masked]>
Sent: Saturday, 21 March, 2020 13:45:19
Subject: RE: Damaged  item - 6465394273

Arrange return & process refund.

Regards

Sachin

04-5175412

From: Mohammad Shababe Quamar <[email-masked]>
Sent: Thursday, March 19, 2020 5:19 PM
To: Malik Ismail <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Sachin Maheshwari <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Abhishek Bargaonkar <[email-masked]>
Subject: RE: Damaged item - 6465394273

Hi @Sachin Maheshwari<mailto:[email-masked]> Please assist on below query.

Thanks,

Shababe Quamar

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 11, 2020 9:03 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Damaged item - 6465394273

Hi @Sachin Maheshwari<mailto:[email-masked]>,

Customer received below item with some technical issues not working properly and looking for fix.

162159605 - - Mercedes-Benz G55 AMG SUV Battery Powered Ride-On Car

Please advise.

Regards,

Malik Ismail

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 11, 2020 5:56 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>
Subject: Damaged item - 6465394273

External email sender, please take precaution.

Hi Team,

Kindly assist in closing the below case. Thank you for your help!

Regards,

Apoorv

________________________________

From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>, "Suvadeep Saha" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 3, 2020 5:59:58 PM
Subject: Re: Damaged  item (6465394273)

Hi Team,

With reference to the order number: 6465394273, the customer is claiming that the item which he received there are some technical faults.  So we request you to kindly assist us in this case and let us know what action do we have to take on the case.

Item: 162159605 - - Mercedes-Benz G55 AMG SUV Battery Powered Ride-On Car

Waiting for your update.

Thanks & Regards,
Seeta Kunwar

________________________________

From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 3, 2020 2:55:13 PM
Subject: Damaged WWD item (6465394273)

Hi Team,

Problem Statement:  Damaged/ Faulty item and different colour received

Order Date: Feb 13, 2020

Order ID: 6465394273

Tracking ID: 45737483050

Item ID: 162159605 - - Mercedes-Benz G55 AMG SUV Battery Powered Ride-On Car

Assistance Required: Damaged Item Received

Issue Description: The customer emailed us informing us that he/she received the item on Feb 16, 2020 but the item which they received is damaged, the customer also provided us with the picture of the damaged item.

As per the customer this item Mercedes-Benz G55 AMG SUV Battery-Powered Ride-On Car when the customer hits Drive it goes in reverse and when the customer hits reverse it move forward. Also, the customer ordered a Red colour but he received the Black colour car.

Now the customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer a return or exchange to the customer or not.

Escalated twice to warehouse but did not received any response from their end.

Regards,

Abhishek Borgaonkar

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com