Subject: RE: Outbound calls quality
From: Mohd Imran <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>, Jessie Caparas <[email-masked]>, Saurabh <[email-masked]>, Escalations Dxbteam <[email-masked]>, Malik Ismail <[email-masked]>
Date: Sat, 21 Mar 2020 10:13:18 +0000

Hi Team,

Kindly guide and coach the agents as per below feedbacks from Malik.

Regards
Imran

From: Malik Ismail <[email-masked]>
Sent: Saturday, March 21, 2020 1:58 PM
To: Mohd Imran <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>; Jessie Caparas <[email-masked]>; Saurabh <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Outbound calls quality

Hi @Mohd Imran<mailto:[email-masked]>,

PFB.

Ezeldean :

  *   It looks there is sound issues as the sound arrives late so the agent need to wait and listen to avoid interrupt CS.
  *   Taking very long time to take the address and keep interrupt CS, No need to ask for area name then city name and search in google to confirm. should asking directly about city - district & street – landmark
  *   in first call looks hesitate and confused the customer by telling collection from home then collection from store.

Ammar :

  *   Taking long time to take the address, No need to ask for area name then city name and should asking directly about city - district & street – landmark.
  *   Need to be sure if CS speak Arabic or English.
  *   Delivery time frame is 6 to 7 days and not 3 to 5 days.

Regards,
Malik Ismail
From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, March 19, 2020 6:25 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Saurabh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: FW: Outbound calls quality
Importance: High

Hi @Malik Ismail<mailto:[email-masked]>,

As these calls are in Arabic, can you please check them and share your feedback and area of improvement.

Regards
Imran

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, March 19, 2020 3:05 PM
To: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Cc: Saurabh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Outbound calls quality
Importance: High

External email sender, please take precaution.
Hi Mustehsan,

Can you please check the above outbound calls and let us know the quality of the calls. The calls has done by Ammar and Ezzaldeen.

Thanks & Regards,
Seeta Kunwar
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