Subject: Re: Damaged item - 6465394273
From: Apoorv Joshi <[email-masked]>
To: sachin maheshwari <[email-masked]>
Cc: Mohammad Shababe Quamar <[email-masked]>, malik ismail <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abhishek Bargaonkar <[email-masked]>
Date: Sat, 21 Mar 2020 02:24:09 -0700 (MST)

Hi Sachin, 

Thank you for your prompt response. 

However, the customer came on chat again and he is saying that he purchased the item during Sale. The customer is reporting that this is a business fault and he does not wish to return it for a refund as he will be losing money because he will need to place a new order for the same item later and then he will have to pay extra. We have checked, the item price is back to its original price now and is showing out of stock. 

Kindly advise further. Thank you for your help! 

Regards, 
Apoorv 

From: "sachin maheshwari" <[email-masked]> 
To: "Mohammad Shababe Quamar" <[email-masked]>, "malik ismail" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Abhishek Bargaonkar" <[email-masked]> 
Sent: Saturday, 21 March, 2020 13:45:19 
Subject: RE: Damaged item - 6465394273 

Arrange return & process refund. 

Regards 

Sachin 

04-5175412 

From: Mohammad Shababe Quamar <[email-masked]> 
Sent: Thursday, March 19, 2020 5:19 PM 
To: Malik Ismail <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Sachin Maheshwari <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Abhishek Bargaonkar <[email-masked]> 
Subject: RE: Damaged item - 6465394273 

Hi [ mailto:[email-masked] | 
@Sachin Maheshwari ] Please assist on below query. 

Thanks, 

Shababe Quamar 

From: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, March 11, 2020 9:03 AM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Abhishek Bargaonkar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Damaged item - 6465394273 

Hi [ mailto:[email-masked] | 
@Sachin Maheshwari ] , 

Customer received below item with some technical issues not working properly and looking for fix. 

162159605 - - Mercedes-Benz G55 AMG SUV Battery Powered Ride-On Car 

Please advise. 

Regards, 

Malik Ismail 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, March 11, 2020 5:56 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Abhishek Bargaonkar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Damaged item - 6465394273 

External email sender, please take precaution. 

Hi Team, 

Kindly assist in closing the below case. Thank you for your help! 

Regards, 

Apoorv 

From: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Sagaya Suresh Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Suvadeep Saha" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Abhishek Bargaonkar" < [ mailto:[email-masked] | [email-masked] ] >, "sree adhikessavan" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, March 3, 2020 5:59:58 PM 
Subject: Re: Damaged item (6465394273) 

Hi Team, 

With reference to the order number: 6465394273, the customer is claiming that the item which he received there are some technical faults. So we request you to kindly assist us in this case and let us know what action do we have to take on the case. 

Item: 162159605 - - Mercedes-Benz G55 AMG SUV Battery Powered Ride-On Car 

Waiting for your update. 

Thanks & Regards, 
Seeta Kunwar 

From: "Abhishek Bargaonkar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, March 3, 2020 2:55:13 PM 
Subject: Damaged WWD item (6465394273) 

Hi Team, 

Problem Statement: Damaged/ Faulty item and different colour received 

Order Date: Feb 13, 2020 

Order ID: 6465394273 

Tracking ID: 45737483050 

Item ID: 162159605 - - Mercedes-Benz G55 AMG SUV Battery Powered Ride-On Car 

Assistance Required: Damaged Item Received 

Issue Description: The customer emailed us informing us that he/she received the item on Feb 16, 2020 but the item which they received is damaged, the customer also provided us with the picture of the damaged item. 

As per the customer this item Mercedes-Benz G55 AMG SUV Battery-Powered Ride-On Car when the customer hits Drive it goes in reverse and when the customer hits reverse it move forward. Also, the customer ordered a Red colour but he received the Black colour car. 

Now the customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer a return or exchange to the customer or not. 

Escalated twice to warehouse but did not received any response from their end. 

Regards, 

Abhishek Borgaonkar 

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