Subject: Re: Box Requirement - 9771860371, 9771409758
From: Lifestyle Alghurair <[email-masked]>
To: Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Lifestyle Ecom <[email-masked]>, Centrepoint Al Ghurair Centre <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Shivani Rani <[email-masked]>, Mohan Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 19 Mar 2020 16:40:33 +0000

Dear Team,
Please be informed that customer box requirement is above attached picture as same.
when she received item its under plastic only not with box.In the online  item is with box.
if it is finding same box kindly arrange still customer waiting.

Your Cooperation highly appreciated,

Thanks & Regards,
Lal

Lifestyle - Centrepoint Al Ghurair Center,
M: +(971) 558565058 (CUG)

E: [email-masked]<mailto:[email-masked]>

<mailto:[email-masked]>

________________________________
From: Jessie Caparas <[email-masked]>
Sent: Monday, March 16, 2020 4:07 PM
To: Lifestyle Alghurair <[email-masked]>; Apoorv Joshi <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Cc: Lifestyle Ecom <[email-masked]>; Centrepoint Al Ghurair Centre <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Shivani Rani <[email-masked]>; Mohan Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Box Requirement - 9771860371, 9771409758

@Apoorv Joshi<mailto:[email-masked]> @Seeta Seeta<mailto:[email-masked]> @Fauzan Ahmad, Musalman<mailto:[email-masked]>

Please do the needful for the below case

From: Lifestyle Alghurair <[email-masked]>
Sent: Monday, March 16, 2020 3:18 PM
To: Apoorv Joshi <[email-masked]>; Jessie Caparas <[email-masked]>
Cc: Lifestyle Ecom <[email-masked]>; Centrepoint Al Ghurair Centre <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Shivani Rani <[email-masked]>; Mohan Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Box Requirement - 9771860371, 9771409758

Dear Team,

we have received box along today delivery & called same  below mention mobile number.

Customer is not answer the call.

Your Cooperation highly appreciated,

Thanks & Regards,

Lal

Lifestyle - Centrepoint Al Ghurair Center,
M: +(971) 558565058 (CUG)

E: [email-masked]<mailto:[email-masked]>

<mailto:[email-masked]>

________________________________

From: Lifestyle Alghurair <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, March 15, 2020 3:09 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Lifestyle Ecom <[email-masked]<mailto:[email-masked]>>; Centrepoint Al Ghurair Centre <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>; Mohan Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Box Requirement - 9771860371, 9771409758

Dear Team,

For your information we didn't receive box today delivery, As discuss warehouse they will send along tomorrow delivery.

Your Cooperation highly appreciated,

Thanks & Regards,

lal

Lifestyle - Centrepoint Al Ghurair Center,
M: +(971) 558565058 (CUG)

E: [email-masked]<mailto:[email-masked]>

<mailto:[email-masked]>

________________________________

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 14, 2020 9:30 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Lifestyle Alghurair <[email-masked]<mailto:[email-masked]>>; Lifestyle Ecom <[email-masked]<mailto:[email-masked]>>; Centrepoint Al Ghurair Centre <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>; Mohan Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Box Requirement - 9771860371, 9771409758

External email sender, please take precaution.

Hi Jessie,

Thank you for your help. Will be looking out for the email from the store so we can inform the customer asap and close the case.

Regards,

Apoorv

________________________________

From: "Lifestyle Ecom" <[email-masked]<mailto:[email-masked]>>
To: "Lifestyle Alghurair" <[email-masked]<mailto:[email-masked]>>, "Centrepoint Al Ghurair Centre" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "mohan dev" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 14, 2020 9:58:19 PM
Subject: RE: Box Requirement - 9771860371, 9771409758

Dear Alghurair team,

Please confirm on mail once you received in store. That the support team will inform to customer for box collection.

Thanks & Regards

Sreedher.katta
E-Commerce Depart
Lifestyle UAE- Landmark Group
P.O. Box 32245 , Jabel Industrial Area 1 , UAE , Dubai
Mob :- +971 529859134

<http://www.lifestylegulf.com/>  <http://www.facebook.com/lifestylegulf>  <http://www.instagram.com/lifestylegulf>    <http://www.pinterest.com/lifestylegulf>  <http://www.twitter.com/lifestylegulf>  <https://www.youtube.com/lifestylegulf>

From: Jessie Caparas
Sent: Saturday, March 14, 2020 7:49 PM
To: Lifestyle Ecom <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Lifestyle Alghurair <[email-masked]<mailto:[email-masked]>>; Centrepoint Al Ghurair Centre <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>; Mohan Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Box Requirement - 9771860371, 9771409758

Oh okay.

@Apoorv Joshi<mailto:[email-masked]>

Please disregard the first email I sent and follow this one.

@Lifestyle Ecom<mailto:[email-masked]> Sreedher – please advise us once Al Ghurair has the boxes.

From: Lifestyle Ecom <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 14, 2020 6:49 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Lifestyle Alghurair <[email-masked]<mailto:[email-masked]>>; Centrepoint Al Ghurair Centre <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>; Mohan Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Box Requirement - 9771860371, 9771409758

Dear team,

Kindly ignore the below mail and inform to customer for boxes pickup from alghurair store.

Will arrange 02 boxes to alghurair store along with tonight delivery.

Once received , Please call the customer and handover to her.

Thanks & Regards

Sreedher.katta
E-Commerce Depart
Lifestyle UAE- Landmark Group
P.O. Box 32245 , Jabel Industrial Area 1 , UAE , Dubai
Mob :- +971 529859134

<http://www.lifestylegulf.com/>  <http://www.facebook.com/lifestylegulf>  <http://www.instagram.com/lifestylegulf>    <http://www.pinterest.com/lifestylegulf>  <http://www.twitter.com/lifestylegulf>  <https://www.youtube.com/lifestylegulf>

From: Lifestyle Ecom
Sent: Saturday, March 14, 2020 6:21 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Lifestyle Alghurair <[email-masked]<mailto:[email-masked]>>; Centrepoint Al Ghurair Centre <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>; Mohan Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Box Requirement - 9771860371, 9771409758

Hi Jessie ,

Noted. sorry we would not  able arrange the boxes  since this will get extra charges

Thanks & Regards

Sreedher.katta
E-Commerce Depart
Lifestyle UAE- Landmark Group

<http://www.lifestylegulf.com/>  <http://www.facebook.com/lifestylegulf>  <http://www.instagram.com/lifestylegulf>    <http://www.pinterest.com/lifestylegulf>  <http://www.twitter.com/lifestylegulf>  <https://www.youtube.com/lifestylegulf>

From: Jessie Caparas
Sent: Saturday, March 14, 2020 6:06 PM
To: Lifestyle Ecom <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Lifestyle Alghurair <[email-masked]<mailto:[email-masked]>>; Centrepoint Al Ghurair Centre <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>; Mohan Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Box Requirement - 9771860371, 9771409758
Importance: High

Hi Sreedher,

Order has been received – no issues here.

It’s about a box requirement.

Kindly check the below trail mail.

From: Lifestyle Ecom <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 14, 2020 5:38 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Lifestyle Alghurair <[email-masked]<mailto:[email-masked]>>; Centrepoint Al Ghurair Centre <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>; Mohan Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Box Requirement - 9771860371, 9771409758

Dear Jessie,

As per below details the customer was placed 02 orders from lifestyle has same we’ve delivered to store .

Order no 9771860371 Was delivered to store on 4th march.

Order no 9771409758 was deliverd to store on 29th feb .

@ Store team,

Can you please confirm the below orders whether you handover to customer or still in the store?  As this customer received only one order from store .

TRACKING_ID

INVOICE_NBR

PARTNER_CODE

CONTAINER_ID

PALLET_ID

ACTION_DATE

ACTION_TIME

USER_ID

TRANSACTION_TYPE

DELIVERY_TYPE

COLLECTION_STORE

202003032140333

9771860371

INTERNAL

LSSECOM13052

LSSECOM13175

4-Mar-20

5:42 AM

A111713

LOAD

RBC

21168

202002282123575

9771409758

INTERNAL

LSSECOM10669

LSSECOM11536

29-Feb-20

3:33 PM

A114473

LOAD

RBC

21168

Thanks & Regards

Sreedher.katta
E-Commerce Depart
Lifestyle UAE- Landmark Group

<http://www.lifestylegulf.com/>  <http://www.facebook.com/lifestylegulf>  <http://www.instagram.com/lifestylegulf>    <http://www.pinterest.com/lifestylegulf>  <http://www.twitter.com/lifestylegulf>  <https://www.youtube.com/lifestylegulf>

From: Jessie Caparas
Sent: Saturday, March 14, 2020 11:29 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Lifestyle Ecom <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>
Subject: RE: Box Requirement - 9771860371, 9771409758

Hi Apoorv,

Not sure if this is possible since we would need to pay extra for 2 additional boxes.

@Lifestyle Ecom<mailto:[email-masked]>

Is this possible? Please check the below?

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 14, 2020 3:21 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>
Subject: Box Requirement - 9771860371, 9771409758

External email sender, please take precaution.

Hi Team,

Kindly advise on the below case. Thank you for your help!

Regards,

Apoorv

________________________________

From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, March 13, 2020 8:35:46 PM
Subject: Need 2 boxes

Hi Team,

Ticket number: 508851

Order Date: Mar 3, 2020

Order ID:  9771860371 and 9771409758
Assistance Required: Need 2 boxes

Issue Description: Customer reported that she purchase 10 items but the items delivered in 1 box only and now she wants 2 big boxes to store the items.

​

She already visited the store to check the boxes but the store did not sell this item, so there is no box available.

​

We request you to please arrange the boxes for the customer as she is chasing us.

​

Thank you for your help!

Regards,

Shivani

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com