Subject: Suggested Script - Outbound Calling
From: Jessie Caparas <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Saurabh <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 19 Mar 2020 07:01:32 +0000

Hi Team,

Please find the below suggested script for the outbound activity as discussed by Mustehsan.

Script for orders in store.

Hi (customer name)
This call is regarding your order # XXX, we would like to inform you that your order has reached our store.
However, as per guidelines from WHO on COVID-19, our stores are presently close.
We would request you to please let us know in case if you want to wait until stores will re-open or else you may let us know we will cancel your order and process refund.

Script for orders not yet dispatched and in warehouse.

Hi (customer name)
This call is regarding your order # XXX, we would like to inform you that your click and collect order is in our warehouse and not yet dispatched.
As per guidelines from WHO on COVID-19, our stores are presently close.
We would request you to please share your home address to arrange the delivery at your doorstep or else kindly let us know we will cancel your order and process refund.

Points to remember:

  *   If the customer agrees for the delivery, this will take 6-7 working days.

  *   If customer agrees to collect an order once store re-opens - this will be as per government guidelines. We don't have a time frame as to when stores will be re-opened.

  *   Refund TAT for credit card will be in 4-15 working days.

Feel free to get in touch for additional points in mind.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com