Subject: RE: Amount Deduction Issue - 535153
From: Malik Ismail <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Arjun Thapa <[email-masked]>, Mohammed Athar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 19 Mar 2020 06:00:15 +0000

Hi @Arjun Thapa<mailto:[email-masked]>, @Mohammed Athar<mailto:[email-masked]>,

Please check and confirm if amount captured in company statement.

Authentication code 062067
Date 17-3-2020
Last 4 digit 8695
Amount SAR 281

Regards,
Malik Ismail
From: Apoorv Joshi <[email-masked]>
Sent: Wednesday, March 18, 2020 1:25 PM
To: Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Amount Deduction Issue - 535153

External email sender, please take precaution.
Hi Malik,

With reference to the ticket ID: 535153
Recent Order: 6470277464
Customer's email address: [email-masked]<mailto:[email-masked]>

The customer is reporting that the amount of SAR 281 has been deducted from his account on March 17, 2020. We have checked with this email address, contact number and we are unable to locate any order with the mentioned amount in the order history. Please find attached a screenshot of the statement that he has shared with us regarding this amount. Also, the transaction ID/Ref Number for this transaction is 062067. Customer hs already contacted his bank and the bank has informed him that we need to cancel this transaction from our end.

Kindly look into this and assist further. Thank you for your help!

Regards,
Apoorv
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