Subject: RE: Missing item/6466574046
From: Jessie Caparas <[email-masked]>
To: Sagaya Suresh Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shriram Srinivasan <[email-masked]>, Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Asjad Hussain <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Malik Ismail <[email-masked]>
Date: Wed, 18 Mar 2020 15:26:39 +0000

@Shriram Srinivasan<mailto:[email-masked]> @Sachin Maheshwari<mailto:[email-masked]>

Not really getting an update for this.

1 item missing is 162018407 - Juniors Speedwell Baby Car Seat value is SAR 279.

We want to go ahead with the refund for this to resolve customer’s complaint.

Please advise.

From: Sagaya Suresh Kumar <[email-masked]>
Sent: Wednesday, March 18, 2020 7:01 PM
To: Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Asjad Hussain <[email-masked]>; Jessie Caparas <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Malik Ismail <[email-masked]>
Subject: RE: Missing item/6466574046

Dear Team

Any update ?

Regards
Sagaya Suresh
+966 565165997
From: Sagaya Suresh Kumar
Sent: Wednesday, March 18, 2020 9:59 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Asjad Hussain <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: RE: Missing item/6466574046

Dear Team – As per courier confirmation full order delivered to customer end.

Kindly confirm once again with customer about this shipment received status.

Regards
Sagaya Suresh
+966 565165997
From: ALL RUH OPS - Landmark [mailto:[email-masked]]
Sent: Tuesday, March 17, 2020 3:46 PM
To: Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Asjad Hussain <[email-masked]<mailto:[email-masked]>>; Ramez Grada <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohmed Musa (SA) <[email-masked]<mailto:[email-masked]>>; ALL RUH OPS - Landmark <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: RE: Missing item/6466574046

External email sender, please take precaution.
Dears,

Kindly note shipment received from shipper 2 boxes and both delivered to customer.

Best Regards.
Special Projects – Operations
Aramex International – Riyadh, Saudi Arabia

From: Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 14, 2020 11:57 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Omer Saeed (SA) <[email-masked]<mailto:[email-masked]>>; Mohmed Musa (SA) <[email-masked]<mailto:[email-masked]>>; ALL RUH OPS - Landmark <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Asjad Hussain <[email-masked]<mailto:[email-masked]>>; Ramez Grada <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: RE: Missing item/6466574046

External email: avoid to open links or attachments unless sender is known and content is relevant..

Dear [email-masked]<mailto:[email-masked]> [email-masked]<mailto:[email-masked]>

Please check and update this order missing item delivery status on urgent!!

ORDER NO : 6466574046 – 162018407 - Juniors Speedwell Baby Car Seat). (BabyShop – JED)

Carton Id : ECJED249553 Tracking id: 45745057772

Regards
Sagaya Suresh
+966 565165997
From: Apoorv Joshi [mailto:[email-masked]]
Sent: Friday, March 13, 2020 2:41 AM
To: Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Asjad Hussain <[email-masked]<mailto:[email-masked]>>
Subject: Missing item/6466574046

External email sender, please take precaution.
Hi Team,

Kindly advise how many packages were handed over to the courier partner in the below mentioned order. Customer has complained not receiving 162018407 - - Juniors Speedwell Baby Car Seat.

Please check and advise on priority. Thank you for your help!

Regards,
Apoorv
________________________________
From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, March 12, 2020 2:59:57 PM
Subject: missing item/6466574046

Hi team,

problem statement: Missing item
with reference to order number: 6466574046
Tracking id: 45745057772

Kindly update us as to how many cartoons you have delivered to the customer because the customer is complaining that he did not receive(162018407 - - Juniors Speedwell Baby Car Seat).

kindly provide us with the POD.

Regards,
Asjad.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com