Subject: Re: [#369633] RE: Amount Deduction Issue - 535153
From: PayFort Operations Team <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Mar 2020 15:12:25 +0000 (UTC)

Hi Jessie,     Good Evening!  ​   ​Thank you for contacting Payfort.  ​   ​Following your query we have investigated the transaction and found that this is a successfully captured transaction.  ​   ​Below is the screenshot for your reference.  ​  ​   I hope this will clarify your query.  ​   If you have any further queries or questions do not hesitate to reach us we will be happy to assist you.  Please let us know how we can improve our support services in order to meet your satisfaction with any future concerns/queries. Kindly note that we will mark the current ticket as resolved. However, it will be automatically reopened if you replied back or should you need any further assistance. Since your valuable feedback is essential to our improvement, We kindly invite you to participate in the quick satisfaction survey that you will be receiving shortly.       Regards,   Harsh Kothari  Support Executive        Ph: UAE +971 45739800 (Option 2)  Email: [email-masked]     SWITCH IT ON!      
             
              On
              Wed, 18 Mar at  2:27 PM
              ,  Jessie Caparas <[email-masked]>  wrote:
               
 @PayFort Operations Team 

 

 Can we verify if any amount has been captured? 

 

 

 Reference # 062067 

 Amount: SAR 281 

 Date: March 17 

 

  

 

 

From: Apoorv Joshi <[email-masked]>  
Sent: Wednesday, March 18, 2020 1:25 PM 
To: Malik Ismail <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: Amount Deduction Issue - 535153 

 

   

External email sender, please take precaution.

 

 
 Hi Malik, 

 

   

 
 With reference to the ticket ID: 535153 

 
 
 Recent Order: 6470277464 

 
 
 Customer's email address: [email-masked] 

 

   

 
 The customer is reporting that the amount of SAR 281 has been deducted from his account on March 17, 2020. We have checked with this email address, contact number
 and we are unable to locate any order with the mentioned amount in the order history. Please find attached a screenshot of the statement that he has shared with us regarding this amount. Also, the transaction ID/Ref Number for this transaction is 062067. Customer
 hs already contacted his bank and the bank has informed him that we need to cancel this transaction from our end. 

 

   

 
 Kindly look into this and assist further. Thank you for your help! 

 

   

 
 Regards, 

 
 
 Apoorv 

 

 
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