Subject: RE: Wrong item delivered - 9770903515, 9771001328, 9772281405
From: Mohd Imran <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Shivani Rani <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 18 Mar 2020 13:03:30 +0000

Please escalate it to Sachin and ask him to approve compensation.

From: Apoorv Joshi <[email-masked]>
Sent: Wednesday, March 18, 2020 12:19 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Shivani Rani <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Wrong item delivered - 9770903515, 9771001328, 9772281405

External email sender, please take precaution.
Hi Team,

Kindly assist in closing the below case. The customer is reporting receiving the wrong color every time.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 17 March, 2020 19:26:41
Subject: Wrong item delivered thrice // 9770903515, 9771001328, 9772281405

Hi Team,

Ticket number: 534276

Problem Statement: Wrong colour item delivered thrice
​
Order ID: 9770903515,9771001328,9772281405

Assistance Required: Need compensation

Issue Description: Customer reported that she purchased one item thrice from our website and every time she is getting the different colour item.
​
She is purchasing the red colour. However, she is getting the white colour item. Now, she is very irate.
​
The name of the item is Juniors High Chair and cost of it is AED 279
https://www.babyshopstores.com/ae/en/Baby-and-Moms/Feeding/High-Chairs-and-Boosters/BABYSHOP-Juniors-High-Chair/p/159116181
​
Kindly check and advise.

Thank you for your help!

Regards,
Shivani

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