Subject: RE: Late C&C | 6459073057
From: Jessie Caparas <[email-masked]>
To: Jishan Sahib <[email-masked]>, "Vinodhini Chandrasekaran (TCS)" <[email-masked]>, Prakash Iyangar <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, max Rimalcenter <[email-masked]>, Apoorv Joshi <[email-masked]>, Abhilash Kuttalam <[email-masked]>, LMG OMS <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Alghamdi Mohammed <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Algaili Ahmed <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Kirosh Kannan <[email-masked]>
Date: Wed, 18 Mar 2020 12:23:57 +0000

Thanks Jishan

From: Jishan Sahib <[email-masked]>
Sent: Wednesday, March 18, 2020 3:57 PM
To: Jessie Caparas <[email-masked]>; Vinodhini Chandrasekaran (TCS) <[email-masked]>; Prakash Iyangar <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; max Rimalcenter <[email-masked]>; Apoorv Joshi <[email-masked]>; Abhilash Kuttalam <[email-masked]>; LMG OMS <[email-masked]>; [email-masked]
Cc: Escalations Dxbteam <[email-masked]>; Alghamdi Mohammed <[email-masked]>; Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Algaili Ahmed <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Kirosh Kannan <[email-masked]>
Subject: Re: Late C&C | 6459073057

Hi @Jessie Caparas<mailto:[email-masked]>,

RMA processed based on approval.

https://landmark.atlassian.net/browse/REL-87282

----------------------------------
With Thanks & Regards,

Jishan Sahib
Web Team | Landmark Group
M : +97150-8971894
T  : +9714 – 5174376

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 18 March 2020 at 2:50 PM
To: "Vinodhini Chandrasekaran (TCS)" <[email-masked]<mailto:[email-masked]>>, Prakash Iyangar <[email-masked]<mailto:[email-masked]>>, Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>, max Rimalcenter <[email-masked]<mailto:[email-masked]>>, Apoorv Joshi <[email-masked]<mailto:[email-masked]>>, Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>, LMG OMS <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, Alghamdi Mohammed <[email-masked]<mailto:[email-masked]>>, Seeta Seeta <[email-masked]<mailto:[email-masked]>>, Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>, Algaili Ahmed <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, Kirosh Kannan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late C&C | 6459073057

@[email-masked]<mailto:[email-masked]>

Please follow JIRA ticket

https://landmark.atlassian.net/browse/REL-87282

disregard REL-87301

From: Jessie Caparas
Sent: Wednesday, March 18, 2020 2:49 PM
To: Vinodhini Chandrasekaran (TCS) <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; max Rimalcenter <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Alghamdi Mohammed <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Kirosh Kannan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late C&C | 6459073057

Thanks @Vinodhini Chandrasekaran (TCS)<mailto:[email-masked]>

@[email-masked]<mailto:[email-masked]> please process the RMA as lost in transit.

https://landmark.atlassian.net/browse/REL-87301

From: Vinodhini Chandrasekaran (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 18, 2020 2:46 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; max Rimalcenter <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Alghamdi Mohammed <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Kirosh Kannan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late C&C | 6459073057

Dear Jessie,

The order #6459073057 is marked as “Uncollected”. Kindly check now.

Thanks,
Vinodhini

From: Jessie Caparas
Sent: Wednesday, March 18, 2020 1:20 PM
To: Prakash Iyangar <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; max Rimalcenter <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Alghamdi Mohammed <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Kirosh Kannan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late C&C | 6459073057
Importance: High

Thanks @Prakash Iyangar<mailto:[email-masked]>

@LMG OMS<mailto:[email-masked]>  please mark this order as uncollected in Sahla.

From: Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 18, 2020 11:39 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; max Rimalcenter <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Alghamdi Mohammed <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Kirosh Kannan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late C&C | 6459073057

Ok. Go ahead.

Get Outlook for iOS<https://aka.ms/o0ukef>
________________________________
From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 18, 2020 11:38:42 AM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; max Rimalcenter <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Alghamdi Mohammed <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Kirosh Kannan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late C&C | 6459073057

@Prakash Iyangar<mailto:[email-masked]>

Order is not available in the store, however, status is showing as ready for pick up.

Please advise if we can go ahead and refund – this has been pending from December 2019.

Order value is SAR 505.

From: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 14, 2020 2:48 PM
To: max Rimalcenter <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Alghamdi Mohammed <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Kirosh Kannan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late C&C | 6459073057

Hi Team,

The order status is showing ready to pickup, however order is not available in store?

+++ @Abhilash Kuttalam<mailto:[email-masked]> Please help to close this issue.

Thanks,

Shababe Quamar

From: max Rimalcenter <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 14, 2020 2:32 PM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Cc: Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Alghamdi Mohammed <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Kirosh Kannan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late C&C | 6459073057

Dear Mohammed

The mentioned order as informed earlier is not physically available in store

From: Mohammad Shababe Quamar
Sent: Saturday, March 14, 2020 11:55 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Cc: max Rimalcenter <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Alghamdi Mohammed <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Kirosh Kannan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late C&C | 6459073057

Looping in @Prakash Iyangar<mailto:[email-masked]> we are not getting proper response from KSA team, below order pending from December 2019. Please assist.

Thanks,

Shababe Quamar

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, March 13, 2020 12:05 AM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Cc: max Rimalcenter <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Alghamdi Mohammed <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Kirosh Kannan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late C&C | 6459073057

External email sender, please take precaution.

Hi team,

Kindly advise if there is any update on the below case.

Thank you for your help!

Regards,
Apoorv

________________________________

From: "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>
To: "max rimalcenter" <[email-masked]<mailto:[email-masked]>>, "abhilash kuttalam" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Alghamdi Mohammed" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Kirosh Kannan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 9, 2020 7:50:31 PM
Subject: RE: Late C&C | 6459073057

Hi @Abhilash Kuttalam<mailto:[email-masked]>

The order status is showing ready to pickup, however store team saying physically order not available in store? Can you recheck with team and close this issue on priority.

Thanks,

Shababe Quamar

From: max Rimalcenter <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, March 8, 2020 7:50 PM
To: Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Alghamdi Mohammed <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Kirosh Kannan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late C&C | 6459073057

Dear Abhilash

          Mentioned order is not physically available in store

From: Abhilash Kuttalam
Sent: Sunday, March 08, 2020 6:26 PM
To: max Rimalcenter <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Alghamdi Mohammed <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Kirosh Kannan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late C&C | 6459073057

Dear Arun,

Please update us on this order.

Kindly let us know if it is physically available at the store.

Thanks and Regards,

Abhilash Kuttalam
Max Fashion

Riyadh Gallery Mall, Gate No. 1A, 3rd Floor,

Kingdom of Saudi Arabia

Phone – 0112078292 (Extn 3512)
Mob: +966 540 235 455 / +966 596 205 502
URL: www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cprakash.iyangar%40landmarkgroup.com%7C092ed1e79e194971084b08d7cb0f61dd%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637201139229435337&sdata=xqsUA52BFGr7utjDwflYi3TSNnh6RZ%2BD2R%2BYVJK8liw%3D&reserved=0>

I know Jiu Jitsu, Kung Fu and 26 other dangerous words.

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, March 8, 2020 9:56 AM
To: max Rimalcenter <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>; Alghamdi Mohammed <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late C&C

External email sender, please take precaution.

Hi Team,

We are still waiting an update on below concern. Kindly help us to close the case as it is pending since 5 Jan 2020.

Regards,

Fauzan

________________________________

From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "max rimalcenter" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 29 February, 2020 05:53:47
Subject: Fwd: Late C&C

Dear Manager,

Order number: 6459073057

Store code: Max - 60097

The order is showing ready for pickup and the customer has visited the store to collect it but was denied that order is not there.

Kindly advise if you have this order available at the store. If not, please confirm why the status has been changed to ready for pcikup.

Please assist in closing this case on priority. Thank you for your help!

Regards,

Apoorv

________________________________

From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 1, 2020 4:55:29 PM
Subject: Late C&C

Hi Team,

The below order is late C&C, kindly follow up with concerned party:

Hi Team,

Problem Statement:  What is the issue (Late Shipping) Warehouse

Order Date :Dec 31, 2019

Order ID: 6459073057

Tracking ID: 645907305722999991

Store code: Max60097

Assistance Required: Need Urgent Delivery

Issue Description: Customer placed order on 31 Dec and till now he/she has not received the order. As per the hybris the order status is ready to be shipped/shipped.

Customer is chasing us for his/her order so we request you to expedite the delivery date as customer is a with us since 2018.

Regards,

Algaily

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cprakash.iyangar%40landmarkgroup.com%7C092ed1e79e194971084b08d7cb0f61dd%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637201139229435337&sdata=xqsUA52BFGr7utjDwflYi3TSNnh6RZ%2BD2R%2BYVJK8liw%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com