Subject: Re: Late Collection / 9771397988
From: Apoorv Joshi <[email-masked]>
To: vaibhav ohri <[email-masked]>
Cc: Ashish Karini <[email-masked]>, Jessie Caparas <[email-masked]>, Kiranraju Nair <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Rehan Khan <[email-masked]>
Date: Wed, 18 Mar 2020 04:11:56 -0700 (MST)

Hi Vaibhav, 

We have contacted the customer again and he has advised that he was at his office during the time he was contacted and he had advised arranging the collection for the next day but never advised that he no longer wish to return. The Customer still wants to return the items, kindly do the needful and contact him to arrange the same. 

Thank you for your help! 

Regards, 
Apoorv 

From: "vaibhav ohri" <[email-masked]> 
To: "Ashish Karini" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Jessie Caparas" <[email-masked]> 
Cc: "Kiranraju Nair" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Rehan Khan" <[email-masked]> 
Sent: Wednesday, 18 March, 2020 14:31:34 
Subject: RE: Late Collection / 9771397988 

Dear Apoorv 

We had confirmed with the customer, he informed us he doesn’t want to change the items. 

Regards 

Vaibhav ohri 

From: Ashish Karini <[email-masked]> 
Sent: Wednesday, March 18, 2020 12:55 PM 
To: Apoorv Joshi <[email-masked]>; Jessie Caparas <[email-masked]>; Vaibhav Ohri <[email-masked]> 
Cc: Kiranraju Nair <[email-masked]>; Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Rehan Khan <[email-masked]> 
Subject: Re: Late Collection / 9771397988 

++ Vaibhav 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, March 18, 2020 12:44:47 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Ashish Karini < [ mailto:[email-masked] | [email-masked] ] >; Kiranraju Nair < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Rehan Khan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Late Collection / 9771397988 

External email sender, please take precaution. 

Hi Team, 

Kindly advise if there is any update on the below. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Ashish Karini" < [ mailto:[email-masked] | [email-masked] ] >, "Kiranraju Nair" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Rehan Khan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 14 March, 2020 11:45:59 
Subject: RE: Late Collection / 9771397988 

Hi Apoorv, 

The team has tried to collect this order 3 times but was unsuccessful. 

[ mailto:[email-masked] | @Ashish Karini ] 

Can you please check with the team what is the concern? 

Is the customer not picking up? 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, March 13, 2020 1:19 AM 
To: Ashish Karini < [ mailto:[email-masked] | [email-masked] ] >; Kiranraju Nair < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Rehan Khan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: Late Collection / 9771397988 

External email sender, please take precaution. 

Hi Team, 

Kindly advise why the collection has not been done yet. Please let us know the exact reason so if any details required from the customer, we can check with the customer. If we have the correct details, please arrange collection on priority. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
To: "vaibhav ohri" < [ mailto:[email-masked] | [email-masked] ] >, "kiranraju nair" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Rehan Khan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, March 9, 2020 6:43:10 PM 
Subject: Re: Late Collection / 9771397988 

Hi Team, 

With reference to the tracking number: RP0229000992, can you please arrange the collection on priority basis. 

Thanks & Regards, 
Seeta Kunwar 

From: "Rehan Khan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, March 9, 2020 5:07:49 PM 
Subject: Late Collection / 9771397988 

Hi Team, 

The customer has raised his return request on Feb 29, 2020 but still, the courier partner did not collect his item yet. 

We've escalated to the courier team but did not receive any response from their side. 

So please do the needful. 

Order number - 9771397988 

Ticket number - 503439 

Tracking number - RP0229000992 

Regards 

Rehan 

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