Subject: Re: [#369424] RE: Refund not processed / 6462962506
From: PayFort Operations Team <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Mar 2020 09:07:08 +0000 (UTC)

Hi Malik,     You're welcome.  ​   If you have any further queries or questions do not hesitate to reach us we will be happy to assist you.  Please let us know how we can improve our support services in order to meet your satisfaction with any future concerns/queries. Kindly note that we will mark the current ticket as resolved. However, it will be automatically reopened if you replied back or should you need any further assistance. Since your valuable feedback is essential to our improvement, We kindly invite you to participate in the quick satisfaction survey that you will be receiving shortly.       Regards,   Harsh Kothari  Support Executive        Ph: UAE +971 45739800 (Option 2)  Email: [email-masked]     SWITCH IT ON!      
             
              On
              Wed, 18 Mar at 11:51 AM
              ,  Malik Ismail <[email-masked]>  wrote:
               
 Hi Harsh, 

  

 Its done , thanks. 

  

 Regards, 

 Malik Ismail 

 

 

  
 From: PayFort Operations Team <[email-masked]>
 
Sent: Wednesday, March 18, 2020 11:24 AM 
To: Malik Ismail <[email-masked]> 
Cc: Mohammad Shababe Quamar <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]> 
Subject: Re: [#369424] RE: Refund not processed / 6462962506 

 

 
External email sender, please take precaution.

 

 

 Hi Malik,

 

  

 
 
 Good Morning! 

 
 
 ​ 

 
 
 ​Thank you for contacting Payfort. 

 
 
 ​ 

 
 
 ​Following your query we have investigated the transaction and it seems that the refund did not process for the reported trasnaction as per Payfort backoffice. 

 
 
 ​ 

 
 
 Requesting you to kindly follow below steps in order to initiate the refund to the customer: 

 

 

 
 1) Login into Payfort back office account (https://fort.payfort.com/) 

 
 
 2)Go to Order Transaction Tab 

 
 
 3)Enter the merchant reference number for which you need to initiate the refund 

 
 
 4)Click on Action button and select Refund 

 
 
 5)Enter the Refund Amount 

 
 
 6)Click on Submit 

 

 

 
 Please find below screenshot for your reference: 

 

 

 

 

 

 

   

 
 
 We hope this clarifies your query, still, should you have further questions or clarifications, please do not hesitate to write to us. 

 

 

 

 Regards, 

 

 
 
 Harsh Kothari 

 

Support Executive

 

 

 

 

 

Ph: UAE +971 45739800 (Option
 2)

 

 
Email: [email-masked]

 

 

  

 

 

 
 
 SWITCH IT ON! 

 

 

 

 

 

 

 
On Tue, 17 Mar at 9:09 PM
, Malik Ismail <[email-masked]> wrote: 

 

 
 Hi

@PayFort Operations Team, 

 

 

 
 
The refund processed successfully in our system but not initiated in Payfort.

 

   

 

Please check and advise.

 

   

 

Fort ID 158022903600023822 - 6462962506

 

   

 

 

 

 

 

 

 

 

 
 
Regards,

 

 
Malik Ismail

 

 

From: Mohammad Shababe Quamar <[email-masked]>
 
Sent: Tuesday, March 17, 2020 6:26 PM 
To: Seeta Seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>; Malik Ismail <[email-masked]> 
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Ammar Ali <[email-masked]> 
Subject: RE: Refund not processed / 6462962506

 

 

 

 
 Looping in

@Malik Ismail Please assist to Seeta in below query. 

 

 

 
 Thanks, 

 
 
 Shababe Quamar 

 

 

 

 
From: Seeta Seeta <[email-masked]>
 
Sent: Tuesday, March 17, 2020 5:11 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>;
 Ammar Ali <[email-masked]> 
Subject: Re: Refund not processed / 6462962506 
Importance: High

 

 

 

 
 
External email sender, please take precaution.

 

 

 
 
Hi Team,

 

 

 

 

 
Could you please assist us in the below case. As per the hybris we have already initiated the refund on 20/02/20. However, the customer is claiming that he has not
 receievd any refund from our side and shared the bank statement.

 

 

 

 

 
So can you help us in this case.

 

 

 

 

   

 

 

 

 

Thanks & Regards, 
Seeta Kunwar

 

 

 

 

 
 
From:
"Ammar Ali" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, March 17, 2020 5:49:15 PM 
Subject: Refund not processed / 6462962506

 

 

 

 

 

 
Please take a look at ticket #469425 raised
 by محمد
([email-masked]).

 

 

   

 

 

 
Hi Team,

 

 

 

 

 
 
Problem Statement – refund not processed 

 

 

Order ID – 6462962506

 

 

RMA ID: 23291125

 

 

Assistance Required – Need processing the refund 

 

 

 

 

 
The order was placed on Jan 28, 2020, and the refund follows on was on 2/20/20  but the customer is confirming that he did not receive the refund
 and he has sent us the bank statement .so kindly check on that and advise. 

 

 

 

 

 
Regards,

 

 

Ammar Ali

 

 

 

 

 

 
 
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369424:58665

 

 

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 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
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