Subject: RE: [#369424] RE: Refund not processed / 6462962506
From: Malik Ismail <[email-masked]>
To: PayFort Operations Team <[email-masked]>
Cc: Mohammad Shababe Quamar <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 18 Mar 2020 07:51:08 +0000

Hi Harsh,

Its done , thanks.

Regards,
Malik Ismail
From: PayFort Operations Team <[email-masked]>
Sent: Wednesday, March 18, 2020 11:24 AM
To: Malik Ismail <[email-masked]>
Cc: Mohammad Shababe Quamar <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]>
Subject: Re: [#369424] RE: Refund not processed / 6462962506

External email sender, please take precaution.
Hi Malik,

Good Morning!
​
​Thank you for contacting Payfort.
​
​Following your query we have investigated the transaction and it seems that the refund did not process for the reported trasnaction as per Payfort backoffice.
​
Requesting you to kindly follow below steps in order to initiate the refund to the customer:

1) Login into Payfort back office account (https://fort.payfort.com/)
2)Go to Order Transaction Tab
3)Enter the merchant reference number for which you need to initiate the refund
4)Click on Action button and select Refund
5)Enter the Refund Amount
6)Click on Submit

Please find below screenshot for your reference:

 [Image removed by sender.]

We hope this clarifies your query, still, should you have further questions or clarifications, please do not hesitate to write to us.

Regards,
Harsh Kothari
Support Executive
[Image removed by sender. Payfort FZ LLC]
Ph: UAE +971 45739800 (Option 2)
Email: [email-masked]

[Image removed by sender. playicon]
SWITCH IT ON!<https://www.youtube.com/watch?time_continue=2&v=U9mKe7KCywQ>
[Image removed by sender. Payfort FZ LLC]
[Image removed by sender. Payfort FZ LLC]
On Tue, 17 Mar at 9:09 PM , Malik Ismail <[email-masked]> wrote:
Hi @PayFort Operations Team<mailto:[email-masked]>,

The refund processed successfully in our system but not initiated in Payfort.

Please check and advise.

Fort ID 158022903600023822 - 6462962506

[Image removed by sender.]

[Image removed by sender.]

Regards,
Malik Ismail
From: Mohammad Shababe Quamar <[email-masked]>
Sent: Tuesday, March 17, 2020 6:26 PM
To: Seeta Seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Ammar Ali <[email-masked]>
Subject: RE: Refund not processed / 6462962506

Looping in @Malik Ismail<mailto:[email-masked]> Please assist to Seeta in below query.

Thanks,
Shababe Quamar

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 17, 2020 5:11 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ammar Ali <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund not processed / 6462962506
Importance: High

External email sender, please take precaution.
Hi Team,

Could you please assist us in the below case. As per the hybris we have already initiated the refund on 20/02/20. However, the customer is claiming that he has not receievd any refund from our side and shared the bank statement.

So can you help us in this case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Ammar Ali" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 17, 2020 5:49:15 PM
Subject: Refund not processed / 6462962506

Please take a look at ticket #469425<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F469425&data=02%7C01%7CMohammad.Quamar%40landmarkgroup.com%7C7537da72e35a4be5a22d08d7ca74b6ee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637200474963233146&sdata=bXdBU1%2BUsKJeMcl2Dz%2BTEwwCFI%2FhxfJVI6zhkgK8nrA%3D&reserved=0> raised by محمد ([email-masked]<mailto:[email-masked]>).

Hi Team,

Problem Statement – refund not processed
Order ID – 6462962506
RMA ID: 23291125
Assistance Required – Need processing the refund

The order was placed on Jan 28, 2020, and the refund follows on was on 2/20/20  but the customer is confirming that he did not receive the refund and he has sent us the bank statement .so kindly check on that and advise.

Regards,
Ammar Ali

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com