Subject: Order Delay - 6469270477
From: Apoorv Joshi <[email-masked]>
To: [email-masked]
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 18 Mar 2020 00:45:37 -0700 (MST)

Hi Team, 

AWB: FC03111000129 

Kindly advise why this is not getting delivered. Please let us know the exact reason so we can contact the customer and get the correct details from him/her, if any details are required. 

Please assist in closing this case on priority. Customer is chasing for their order. There is no delivery attempt on this tracking since March 12, 2020. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, 18 March, 2020 08:36:50 
Subject: Delayed delivery: Case id - 520684 Order Number: 6469270477 

Hi Team, 

Kindly assist us to deliver the below shipment. 

We have checked with the customer and he is still waiting for the shipment to be delivered. We request you to please arrange the delivery again. 

Kindly also note that the customer has reported to us that the attitude of the delivery man was not good he was replying to my messages in a bad way 

Problem statement - Urgent delivery request 

Case id - 520684 
Order Number: 6469270477 
Order Created: Mar 10, 2020 
AWB - FC03111000129 

Kindly arrange the delivery for the above order on priority today only as the customer is chasing us for his order. 

Regards, 
Manish