Subject: RE: COVID-19 announcement for our customers
From: Ali Mkhaimer <[email-masked]>
To: Mustehsan Siddiqui <[email-masked]>, ccwebteam <[email-masked]>, ccbackoffice <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Nour Hanayneh <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Mohd Imran <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>
Date: Tue, 17 Mar 2020 16:30:29 +0000

Hi Mustehsan,

Thank you for the update.

The team was informed.

Best Regards,

Ali Al Mkhaimer
Contact Center Team Leader

T: +962 6 500 1333

F: +962 6 500 1334

M: +962 79 175 7169

E: mailto:[email-masked]

www.crystel.co<http://www.crystel.co/>

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[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]

From: Mustehsan Siddiqui [mailto:[email-masked]]
Sent: Tuesday, March 17, 2020 6:58 AM
To: ccwebteam; ccbackoffice; Seeta Seeta; Fauzan Ahmad . Musalman; Apoorv Joshi
Cc: Nour Hanayneh; Jessie Caparas; Malik Ismail; Mahmoud Emadeldin Mahmoud Elsayed; Mohd Imran; Mohammad Shababe Quamar
Subject: COVID-19 announcement for our customers

Hi All,

Here’s a sample announcement email which has been sent out proactively to our customers, similar emails have been sent out for all our brands.

Hope these proactive notifications will help in slight volume reduction. Let us know in case of any doubts.

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Your safety is our priority  

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Dear valued customers,

Our teams are closely following COVID-19 guidelines as per the World Health Organization (WHO) and the local and national authorities. Your safety is of utmost importance to us. As a homegrown brand, we are in this together with you and understand your concern about yourself, your families and the communities we all live in.

Our number one priority will always be the health and safety of you, our customers and our own people. We would like to share with you a few precautionary measures we have been practicing in our daily operations:

•  Sanitised facilities. We own and operate all our warehouses ourselves, and ensure the highest standards of cleanliness and hygiene at all our facilities. In addition to our stringent safety standards, we have further introduced disinfection processes and rigorous sanitation of all locations. Along with sanitisers at all workstations, all our employees are now mandated to wear gloves at all times and we have ensured that we have sanitizers across warehouses and sufficient protective gear for all employees.

•  Driver hygiene. All our drivers have been trained on hand hygiene best practices as per WHO guidelines. Additionally, they are now sanitising their hands before and after every interaction.

•  Contactless home deliveries. We have now advised changes to our standard doorstep procedure so that prepaid orders can be left at your door rather than being handed over – to minimize interaction. For all Cash on Delivery orders, our couriers are trained on hand hygiene and will be sanitising their hands before and after every interaction.

•  Click & Collect is temporarily unavailable. Unfortunately we have had to temporarily disable Click & Collect as a fulfilment option from our stores. Please use our home delivery option until further notice. If you have recently made a Click & Collect order and not yet collected the item, our Customer Service team will be in contact directly to organize next steps for you.

We are constantly monitoring the situation as it unfolds and will keep you updated as we receive more information.

We would like to thank you for your loyalty and want to assure you that you are in safe hands.

For any clarifications or concerns, reach out to our customer service teams:

UAE: 800-775274
[email-masked]<mailto:[email-masked]>

Stay positive, Stay healthy.

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