Subject: RE: Refund not processed / 6462962506
From: Mohammad Shababe Quamar <[email-masked]>
To: Seeta Seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>, Malik Ismail <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Ammar Ali <[email-masked]>
Date: Tue, 17 Mar 2020 14:26:05 +0000

Looping in @Malik Ismail<mailto:[email-masked]> Please assist to Seeta in below query.

Thanks,
Shababe Quamar

From: Seeta Seeta <[email-masked]>
Sent: Tuesday, March 17, 2020 5:11 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Ammar Ali <[email-masked]>
Subject: Re: Refund not processed / 6462962506
Importance: High

External email sender, please take precaution.
Hi Team,

Could you please assist us in the below case. As per the hybris we have already initiated the refund on 20/02/20. However, the customer is claiming that he has not receievd any refund from our side and shared the bank statement.

So can you help us in this case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Ammar Ali" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 17, 2020 5:49:15 PM
Subject: Refund not processed / 6462962506

Please take a look at ticket #469425<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F469425&data=02%7C01%7CMohammad.Quamar%40landmarkgroup.com%7C7537da72e35a4be5a22d08d7ca74b6ee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637200474963233146&sdata=bXdBU1%2BUsKJeMcl2Dz%2BTEwwCFI%2FhxfJVI6zhkgK8nrA%3D&reserved=0> raised by محمد ([email-masked]<mailto:[email-masked]>).

Hi Team,

Problem Statement – refund not processed
Order ID – 6462962506
RMA ID: 23291125
Assistance Required – Need processing the refund

The order was placed on Jan 28, 2020, and the refund follows on was on 2/20/20  but the customer is confirming that he did not receive the refund and he has sent us the bank statement .so kindly check on that and advise.

Regards,
Ammar Ali

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