Subject: Re: SADAD Payment issue//6468317321
From: Seeta Seeta <[email-masked]>
To: malik ismail <[email-masked]>
Cc: Arjun Thapa <[email-masked]>, Mohammed Athar <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Musaab Anesi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 17 Mar 2020 05:19:33 -0700 (MST)

Hi Malik, 

Here is the bank information as required. 

Bank name: Alrajhi 
Bank branch: 33300 Alhejrah road. 
Account number: 333608010811469 
I Ban number: SA6680000333608010811469 
Account holder: Khlood dakhel Naji alsaedi. خلود داخل ناجي الصاعدي 

Thanks & Regards, 
Seeta Kunwar 

From: "malik ismail" <[email-masked]> 
To: "Arjun Thapa" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Mohammed Athar" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Musaab Anesi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Thursday, March 12, 2020 10:40:33 AM 
Subject: RE: SADAD Payment issue//6468317321 

Hi Seeta, 

Please share customer’s bank account details to process refund. 

Regards, 

Malik 

From: Arjun Thapa <[email-masked]> 
Sent: Wednesday, March 11, 2020 5:48 PM 
To: Malik Ismail <[email-masked]>; Seeta Seeta <[email-masked]>; Mohammed Athar <[email-masked]> 
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Musaab Anesi <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: RE: SADAD Payment issue//6468317321 

Hi Malik, 

Please refer the below screenshot of credit in bank statement. 

	

Date 	

HijraDate 	

Time 	

Description 	

Remarks 	

Credit 

4-Mar-20 	

09/07/1441 	

09:14 	

Merchant Payment 	

P1000000000004616533/RPR305A1583302345112 Payment 	

119.58 

Thanks & Regards 

Arjun Thapa 

From: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, March 11, 2020 10:25 AM 
To: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Arjun Thapa < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Athar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Musaab Anesi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: SADAD Payment issue//6468317321 

Hi [ mailto:[email-masked] | 
@Arjun Thapa ] , [ mailto:[email-masked] | 
@Mohammed Athar ] , 

Please check and confirm if amount captured on company statement. 

P1000000000004616533 

Date 4-3-2020 

Amount SAR 121.50 

Regards, 

Malik Ismail 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, March 11, 2020 11:22 AM 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Musaab Anesi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: SADAD Payment issue//6468317321 
Importance: High 

External email sender, please take precaution. 

Hi Malik, 

Please help us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Musaab Anesi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, March 11, 2020 12:17:26 PM 
Subject: SADAD Payment issue 

Hi Seeta, 

Regarding order number 6468317321, Customer placed an order through SADAD, the order on validation cancel and as we can see on hybirs no amount has been captured , however, customer provide us with the transaction P1000000000004616533. 

Due to this, Please look into this concern and do the needful. 

Thanks&Regards, 
Musaab Hussein. 

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