Subject: Re: POD - 9768701251
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Mohammad Shababe Quamar <[email-masked]>, escalations dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shivani Rani <[email-masked]>, Apoorv Joshi <[email-masked]>, vaibhav ohri <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Tue, 17 Mar 2020 03:29:05 -0700 (MST)

Hi Jessie, 

Any update ? 

Regards 
Shakeeb 

From: "Seeta Seeta" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]> 
Cc: "Mohammad Shababe Quamar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Shivani Rani" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "vaibhav ohri" <[email-masked]> 
Sent: Friday, 6 March, 2020 13:24:08 
Subject: Re: POD - 9768701251 

Hi Jessie, 

With reference to the order number: 9768701251, the order was delivered to the customer on 1/29/20 3:31 PM via LMG courier with the tracking number: FP0129000064. However, as per the customer he is claiming that he has not received the entire order. 

The POD which we received from the LMG it's only showing the picture of the front gate of the house. We have already shared the same POD with the customer but the customer is still claiming that he has not received his order. 

We request you to look into this concern and assist us with the solution. 

Thanks & Regards, 
Seeta Kunwar 

From: "Apoorv Joshi" <[email-masked]> 
To: "vaibhav ohri" <[email-masked]> 
Cc: "Mohammad Shababe Quamar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Shivani Rani" <[email-masked]> 
Sent: Tuesday, March 3, 2020 1:29:41 AM 
Subject: Re: POD - 9768701251 

Dear Vaibhav, 

Kindly share a POD with signature/ID proof. Thank you for your help! 

Regards, 
Apoorv 

From: "vaibhav ohri" <[email-masked]> 
To: "Mohammad Shababe Quamar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Shivani Rani" <[email-masked]> 
Sent: Monday, February 10, 2020 7:14:52 AM 
Subject: RE: POD - 9768701251 

Hi Shababe 

PFA the POD below. 

It was delivered at the address mentioned. 

Regards 

Vaibhav Ohri 

From: Mohammad Shababe Quamar <[email-masked]> 
Sent: Sunday, February 09, 2020 7:19 PM 
To: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Vaibhav Ohri <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Shivani Rani <[email-masked]> 
Subject: RE: POD - 9768701251 

Looping in [ mailto:[email-masked] | 
@Vaibhav Ohri ] 

Please share with us POD status of below order. 

Thanks, 

Shababe Quamar 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, February 9, 2020 6:52 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Shivani Rani < [ mailto:[email-masked] | [email-masked] ] > 
Subject: POD - 9768701251 

External email sender, please take precaution. 

Hi Team, 

AWB: FP0129000064 

Kindly assist in getting a POD for the below case. Customer has complained on Feb 4 that the order was never received by her but it is showing delivered via LMG on Jan 29, 2020. 

We are not receiving any response from the concerned team. Thank you for your helping us in closing this case. 

Regards, 

Apoorv 

From: "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Inayat Ali" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 8 February, 2020 23:04:59 
Subject: POD // 9768701251 

Hi Team, 

Ticket number: 444101 

Order Date : Jan 28, 2020 

Delivery Date: Jan 29, 2020 

Order ID: 9768701251 

Tracking ID: FP0129000064 

Assistance Required: Need urgent proof of delivery. 

Issue Description: Customer reported that she did not receive the order. The cost of the order is AED 791.70 

We have already escalated this case to concern team twice but did not get any response. 

Please look into this on priority and arrange the POD. 

Thank you for your help! 

Regards, 

Shivani 

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