Subject: Re: Quality Calibration (Livesalesman) 16 Mar' 2020
From: Mustehsan Siddiqui <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Malik Ismail <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Mohd Imran <[email-masked]>
Date: Tue, 17 Mar 2020 05:06:23 +0000

Hi Team LSM,

What action plans do we have for bottom quartiles?

Regards,
Mustehsan Siddiqui

From: Mohd Imran <[email-masked]>
Date: Monday, 16 March 2020 at 5:56 PM
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>, Jessie Caparas <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Malik Ismail <[email-masked]>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Subject: Quality Calibration (Livesalesman) 16 Mar' 2020

Hi Team,

Please find below agent wise quality score for the month of march of emails and chats.

As discussed on call, we are having one small correction in parameter for the disposition, from now onwards please don’t mark this under fatal category, we have included this markdown in the closing parameter.

We have attached the new sheet for your reference. Please start auditing accordingly.

Below is the score for the month of march and we have dip down in process scores in comparison to last week. Please guide and coach the agents under red category.

Chats
Email
Agent Name
Chat Score
Agent Name
Email Score
Ammar Ali
100.0%
Apoorv
100.0%
Algaili Ahmed
95.8%
Ahmed Daher
99.4%
MD Ataullah
91.8%
Abdel Moneim
95.3%
Abhishek Sisodia
91.7%
Abhishek Bargaonkar
93.3%
Asjad Hussain
91.7%
Nikhil Bishnoi
93.3%
Musaab Hussein Al- Anesi
91.4%
Ahmad Daher
92.5%
Abhishek Bargaonkar
91.4%
Algaili Ahmed
90.6%
Mohammed Shafeeque
85.0%
Mhd Obiedo
90.2%
Nitesh Singh
81.7%
Rehan Khan
89.4%
Mohammad Tawfik
75.3%
Mohammad Tawfik
89.0%
Shivani Rani
74.0%
MD Ataullah
88.9%
Abdel Moneim
70.0%
Ammar Ali
85.4%
Ezzaldeen Mahyoub
67.5%
Ezzaldeen Mahyoub
85.2%
Process score
83.8%
Mohammed Shafeeque
81.5%
Ammar H
80.9%
Manish Kumar
80.0%
Asjad Hussain
79.7%
Shivani Rani
78.3%
Abhishek Sisodia
76.0%
Nitesh Singh
74.4%
Musaab Hussein Al- Anesi
74.4%
Haedar Mohammad
72.7%
Process score
85.0%

Thanks & regards
Imran

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