Subject: RE: Offline Return Window
From: Abhilash Kuttalam <[email-masked]>
To: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Prakash Iyangar <[email-masked]>, Otto Vangraan <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 16 Mar 2020 14:07:00 +0000

Hi Mahmoud,

I've attached the list of open stores on the previous reply.

Thanks and Regards,

Abhilash Kuttalam
Max Fashion
Riyadh Gallery Mall, Gate No. 1A, 3rd Floor,
Kingdom of Saudi Arabia
Phone - 0112078292 (Extn 3512)
Mob: +966 540 235 455 / +966 596 205 502
URL: www.landmarkgroup.com<http://www.landmarkgroup.com/>

I know Jiu Jitsu, Kung Fu and 26 other dangerous words.

From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Sent: Monday, March 16, 2020 4:29 PM
To: Jessie Caparas <[email-masked]>; Abhilash Kuttalam <[email-masked]>; Apoorv Joshi <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Cc: Prakash Iyangar <[email-masked]>; Otto Vangraan <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Offline Return Window

Hi @Abhilash Kuttalam<mailto:[email-masked]>

Please advise us if any MAX store still open

Mahmoud

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 16, 2020 5:26 PM
To: Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Cc: Prakash Iyangar <[email-masked]<mailto:[email-masked]>>; Otto Vangraan <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Offline Return Window
Importance: High

Hi Abhilash,

In case other customers will inquire about the same thing, what will happen to returns which will cross the 14 day return period?

@Apoorv Joshi<mailto:[email-masked]> @Seeta Seeta<mailto:[email-masked]> @Fauzan Ahmad, Musalman<mailto:[email-masked]>

Please provide the details of the customer who wants to return his/her offline purchased from Max Al Rashid Mall.

From: Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 16, 2020 5:15 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Prakash Iyangar <[email-masked]<mailto:[email-masked]>>; Otto Vangraan <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Offline Return Window

Dear Jessie,

Few of our stores are open. Please provide the customer name and number and I can guide them to a nearest store.

Thanks and Regards,

Abhilash Kuttalam
Max Fashion
Riyadh Gallery Mall, Gate No. 1A, 3rd Floor,
Kingdom of Saudi Arabia
Phone - 0112078292 (Extn 3512)
Mob: +966 540 235 455 / +966 596 205 502
URL: www.landmarkgroup.com<http://www.landmarkgroup.com/>

I know Jiu Jitsu, Kung Fu and 26 other dangerous words.

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 16, 2020 4:13 PM
To: Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Cc: Prakash Iyangar <[email-masked]<mailto:[email-masked]>>; Otto Vangraan <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Offline Return Window
Importance: High

Hi Abhilash,

There's a query from a customer related to an offline purchase which the customer needs to be returned, however, since stores are closed, we have advised the store to keep it on hold for now.

If this crosses the 14 day return period, will the return be extend for offline purchases?

This customer made a purchase in Max Rashid Mall and wants to make a return.

Please advise.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com