Subject: RE: sadad issue//6468317321
From: Malik Ismail <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Arjun Thapa <[email-masked]>, Mohammed Athar <[email-masked]>, Seeta Seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>, Mohd Zafar <[email-masked]>
Date: Mon, 16 Mar 2020 10:17:23 +0000

Noted.

Regards,
Malik
From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Sunday, March 15, 2020 1:28 PM
To: Malik Ismail <[email-masked]>
Cc: Jessie Caparas <[email-masked]>; Apoorv Joshi <[email-masked]>; Arjun Thapa <[email-masked]>; Mohammed Athar <[email-masked]>; Seeta Seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeel Ahmad Hajam <[email-masked]>; Ezzaldeen Mahyoub <[email-masked]>; Mohd Zafar <[email-masked]>
Subject: Re: sadad issue//6468317321

External email sender, please take precaution.
Hi Malik,

Kindly find the bank details

Bank name: Alrajhi
Bank branch: 33300 Alhejrah road.
Account number: 333608010811469
IBAN number: SA6680000333608010811469
Account holder:Khlood dakhel naji alsaedi. خلود داخل ناجي الصاعدي

Regards,
Fauzan

________________________________
From: "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Arjun Thapa" <[email-masked]<mailto:[email-masked]>>, "Mohammed Athar" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeel Ahmad Hajam" <[email-masked]<mailto:[email-masked]>>, "Ezzaldeen Mahyoub" <[email-masked]<mailto:[email-masked]>>, "Mohd Zafar" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 15 March, 2020 10:26:28
Subject: RE: sadad issue//6468317321

Hi @Apoorv Joshi<mailto:[email-masked]>,

Please share customer’s bank account details to process refund.

Regards,
Malik
From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 14, 2020 10:12 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Arjun Thapa <[email-masked]<mailto:[email-masked]>>; Mohammed Athar <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeel Ahmad Hajam <[email-masked]<mailto:[email-masked]>>; Ezzaldeen Mahyoub <[email-masked]<mailto:[email-masked]>>; Mohd Zafar <[email-masked]<mailto:[email-masked]>>
Subject: RE: sadad issue//6468317321
Importance: High

@Arjun Thapa<mailto:[email-masked]> @Mohammed Athar<mailto:[email-masked]>

3rd reminder from Malik’s email from March 5th.

Please advise.

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, March 13, 2020 12:56 AM
To: Arjun Thapa <[email-masked]<mailto:[email-masked]>>; Mohammed Athar <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeel Ahmad Hajam <[email-masked]<mailto:[email-masked]>>; Ezzaldeen Mahyoub <[email-masked]<mailto:[email-masked]>>; Mohd Zafar <[email-masked]<mailto:[email-masked]>>
Subject: Re: sadad issue//6468317321

External email sender, please take precaution.
Reminder

Kindly assist in closing this on priority. Thank you for your help!

Regards,
Apoorv

________________________________
From: "malik ismail" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Arjun Thapa" <[email-masked]<mailto:[email-masked]>>, "Mohammed Athar" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeel Ahmad Hajam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ezzaldeen Mahyoub" <[email-masked]<mailto:[email-masked]>>, "Mohd Zafar" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 11, 2020 10:59:31 AM
Subject: RE: sadad issue//6468317321

@Arjun Thapa<mailto:[email-masked]>, @Mohammed Athar<mailto:[email-masked]>,

Reminder please.

Regards,
Malik
From: Malik Ismail
Sent: Monday, March 9, 2020 10:00 AM
To: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Arjun Thapa <[email-masked]<mailto:[email-masked]>>; Mohammed Athar <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeel Ahmad Hajam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ezzaldeen Mahyoub <[email-masked]<mailto:[email-masked]>>
Subject: RE: sadad issue//6468317321

@Arjun Thapa<mailto:[email-masked]>, @Mohammed Athar<mailto:[email-masked]>,

Please check and confirm if amount captured in company statement.

P1000000000004616533
Date Mar 4, 2020
Amount SAR 121.50

Regards,
Malik
From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 9, 2020 9:58 AM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Arjun Thapa <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeel Ahmad Hajam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ezzaldeen Mahyoub <[email-masked]<mailto:[email-masked]>>
Subject: Re: sadad issue//6468317321

External email sender, please take precaution.
Hi Team,

We are still waiting update on below case.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Arjun Thapa" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeel Ahmad Hajam" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ezzaldeen Mahyoub" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 5 March, 2020 14:08:33
Subject: RE: sadad issue//6468317321

+@Arjun Thapa<mailto:[email-masked]>

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, March 5, 2020 12:38 PM
To: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeel Ahmad Hajam <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ezzaldeen Mahyoub <[email-masked]<mailto:[email-masked]>>
Subject: RE: sadad issue//6468317321

Hi Arjun,

Please check and confirm if amount captured in company statement.

P1000000000004616533
Date Mar 4, 2020
Amount SAR 121.50

Regards,
Malik
From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, March 5, 2020 12:08 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeel Ahmad Hajam <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ezzaldeen Mahyoub <[email-masked]<mailto:[email-masked]>>
Subject: sadad issue//6468317321
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6468317321, the customer's order got cancelled on validation and customer used sadad payment method. Now as per the customer he is claiming that the amount has already deducted from his account.

So we request you to check this concern and assists us in the case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Ezzaldeen Mahyoub" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeel Ahmad Hajam" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, March 5, 2020 1:20:59 PM
Subject: sadad issue

Hi team,

With reference to order id 6468317321

The customer claimed that the amount was deducted from his account while there is no transaction in the hybris.

please check and update us ASAP

The SADAD transaction id p1000000000004616533

Thanks & Regards,
Ezzaldeen

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com