Subject: RE: Order Delay - 6463608857
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Shipa Delivery Support <[email-masked]>, aessam <[email-masked]>, Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Asjad Hussain <[email-masked]>
Date: Mon, 16 Mar 2020 06:54:41 +0000

Hi Apoorv,

This cant be reshipped anymore.

It’s already marked as NDR in Hybris which would also mean the courier has already marked it NDR from their end to return to us.

From: Apoorv Joshi <[email-masked]>
Sent: Sunday, March 15, 2020 10:46 PM
To: Jessie Caparas <[email-masked]>
Cc: Shipa Delivery Support <[email-masked]>; aessam <[email-masked]>; Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Asjad Hussain <[email-masked]>
Subject: Re: Order Delay - 6463608857

External email sender, please take precaution.
Hi Jessie,

Just rechecked and the order number is 6463611186, apologies for that.  However, the tracking is showing NDR now on hybris. On Shipa tracking link, it is still not showing that it has been returned or anything. Not sure either if they even called the customer on the provided contact number:  0555518910.

Regards,
Apoorv
________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shipa Delivery Support" <[email-masked]<mailto:[email-masked]>>, "aessam" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, March 15, 2020 10:55:26 AM
Subject: RE: Order Delay - 6463608857

Hi Apoorv,

Can you please re-check this order – 6463608857

I see that the tracking ID is S000498842948

Where did this tracking ID S000498564351 come from?

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 14, 2020 9:46 PM
To: Shipa Delivery Support <[email-masked]<mailto:[email-masked]>>; aessam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Asjad Hussain <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order Delay - 6463608857

External email sender, please take precaution.
Hi Team,

FYI the customer's contact number is 0555518910 which was already shared and updated on March 11, 2020 with Shipa Support. Also, as advised by you, no delivery attempt was made today.

@Jessie: Kindly assist in closing this case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Shipa Delivery Support ([email-masked]<mailto:[email-masked]>)" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "aessam" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 14, 2020 11:03:07 AM
Subject: RE: Order Delay - 6463608857

Dear team,

Kindly note that the order has been sent out for delivery today. We were unable to reach the customer due to an invalid number.

We will do our best to have the order delivered ASAP.

Best regards

Lubna Shehadeh
Customer Care
[Image removed by sender.]<https://www.shipa.com>
M: 800 SHIPA
www.shipa.com<https://www.shipa.com>

________________________________
From: CST000000006 Shipa Customer Customer <[email-masked]<mailto:[email-masked]>>
Sent: 14/3/2020 3:19 AM GMT+04:00
To: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Cc: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject: Order Delay - 6463608857
Hi Team,

AWB: S000498564351

Kindly advise why is there no delivery attempt made since Feb 4, 2020 on this tracking. Please also mention the reason why is this not getting delivered in over a month. Our delivery time frame is 3-5 business days, this has extended that by a far amount of days.

Please advise on urgent basis.

Regards,
Apoorv

________________________________
From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, March 13, 2020 8:54:16 PM
Subject: late delivery/6463608857

Hi team,

Problem Statement:  (Late Delivery)
Order Date :Feb 2, 2020
Order ID: 6463608857
Tracking ID: S000498564351
Assistance Required: Need Urgent Delivery
Contact number: 0555518910

Issue Description: The order was shipped from our side on 3-Feb-20 but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.

Regards,
Asjad

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com