Subject: Refund Issue - 6466564622
From: Apoorv Joshi <[email-masked]>
To: [email-masked]
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 15 Mar 2020 17:17:41 -0700 (MST)

Hi Team, 

With reference to the order number: 6466564622 
AWB: 34142531895825 

As per the tracking we have already received this. Kindly advise if we have received the following item: 
161850109 - - Textured Cap with Snap Closure 

If so, please have it processed under RMA: 23395285 

Regards, 
Apoorv 

From: "Manish Kumar" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, March 14, 2020 12:50:16 PM 
Subject: Refund Not initiated yet: Case id - 511847 Order Number: 6466564622 

Hi Team, 

Kindly assist us to initiate the below refund against the return. 

Problem statement: Refund Not initiated yet 

Case id - 511847 
Order Number: 6466564622 
Order Created: Feb 21, 2020 
Tracking id - 34142531895825 
Return request created: 2/24/20 

Assistance Required: Process the refund on priority 

Kindly note that as per tracking the item has been returned to the warehouse on 2/26/2020 still the refund for the same has not been initiated. 

Regards, 
Manish