Subject: Re: The customer wants to return the non-returnable item: Case id - 511436 Order Number: 9771664433
From: Apoorv Joshi <[email-masked]>
To: Manish Kumar <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 15 Mar 2020 16:53:09 -0700 (MST)

Manish, 

This is not WWD item, so if the customer is saying. It is still unpacked and unused. Create a return request and arrange for a collection. 

Regards, 
Apoorv 

From: "Manish Kumar" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, March 14, 2020 12:18:02 PM 
Subject: The customer wants to return the non-returnable item: Case id - 511436 Order Number: 9771664433 

Hi Team, 

kindly assist us in the below issue. 

Problem statement: The customer wants to return the item (161767365 - - Ardo Single Pumpset) 

Case id - 511436 
Order Number: 9771664433 
Order Created: Mar 1, 2020 
Delivery date: 3/7/2020 
Item Name: 161767365 - - Ardo Single Pumpset 
Item cost: AED 179.00 

Assistance Required: Please suggest if we can go for the return and refund 

The customer has reported to us that the above item is still unused and unpacked. It is under the original condition. 

For your reference see the attachment and suggest accordingly. 

Regards, 
Manish