Subject: Approval_ 6610638987
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Sachin Maheshwari <[email-masked]>
Cc: Ahmad Daher <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 15 Mar 2020 04:40:12 -0700 (MST)

Hi Sachin, 

With reference to order# 6610638987 
Order Date: May 27, 2018 
Tracking ID: 231207389724 

The order was placed on May 27, 2018 and delivered on Jul 11, 2018. However, the customer claiming that he has not received 3 items from the order. We have asked SMSA team and they updated us that they have collected SAR 396.60 and returned the 3 items. 
The missing item details: 
1-160172772 - - Juniors Enzo Foldable Baby Stroller (SAR152.00) 
2-159137201 - - Juniors Plush Plane Butterfly Bed Toy (SAR22.00) 
3-158120155 - - Juniors Bath Ring (SAR62.00) 

As per the RMA on hybris we can see there are two items received on Conloc. Only one item ( 160172772 - - Juniors Enzo Foldable Baby Stroller ), cost: SAR152.00 . we can not see any update for it : 

Could you please update us if we can process the manual refund for the item as the customer chasing us since on month. 

Customer's history: He's with us since, May 05, 2018, he has more than 11 orders, the first time he came with the same issue 

Regards, 
Fauzan 

From: "Ahmad Daher" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, 15 March, 2020 16:47:53 
Subject: Approval_ 6610638987 

Ticket 422858 

Dear Sachin 

Problem Statement: Refund issue 
Order Date: May 27, 2018 
Order ID: 6610638987 
Tracking ID: 231207389724 
Assistance Required: Approval 
Customer's history: He's with us since, May 05, 2018, he has more than 11 orders, the first time he came with the same issue 

Issue Description: The shipment consists of two packages, Customer has received only one, although he paid all amount, we've checked with partner courier, one of the packages has been returned to the shipper, 
The package which has been returned consist of : 
1-160172772 - - Juniors Enzo Foldable Baby Stroller 
2-159137201 - - Juniors Plush Plane Butterfly Bed Toy 
3-158120155 - - Juniors Bath Ring 

We can see from the attached there are two items has been delivered to WH, but still, one item which is (160172772 - - Juniors Enzo Foldable Baby Stroller ), cost: SAR152.00 has lost in transit, kindly check and provide us approval so we can able to process the refund 

Kindly check the attachment 

Regards, 
Ahmad