Subject: Re: Call request for order id - 9772101609, case id - 519022
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Ali Mkhaimer <[email-masked]>
Cc: Mohammad Shababe Quamar <[email-masked]>, Seeta Seeta <[email-masked]>, escalations dxbteam <[email-masked]>, Rawan Barghouth <[email-masked]>, ccwebteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sat, 14 Mar 2020 23:40:32 -0700 (MST)

Hi Team, 

Kindly update the number and arrange a call back to the new number. +971543872575. 

Regards, 
Fauzan 

From: "Ali Mkhaimer" <[email-masked]> 
To: "Mohammad Shababe Quamar" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Rawan Barghouth" <[email-masked]>, "ccwebteam" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Wednesday, 11 March, 2020 21:27:04 
Subject: RE: Call request for order id - 9772101609, case id - 519022 

Hi All, 

The customer has a wrong mobile number. 

Best Regards, 

Ali Al Mkhaimer 
Contact Center Team Leader 

T: + 962 6 500 1333 

F: +962 6 500 1334 

M: +962 79 175 7169 

E: [ mailto:[email-masked] | mailto:[email-masked] ] 

[ http://www.crystel.co/ | www.crystel.co ] 

[ https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel ] 	

[ https://www.facebook.com/Crystel.co ] 	

[ https://twitter.com/CrystelCo ] 	

[ https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ ] 

From: Mohammad Shababe Quamar [mailto:[email-masked]] 
Sent: Wednesday, March 11, 2020 1:10 PM 
To: Seeta Seeta; Escalations Dxbteam; Ali Mkhaimer; Rawan Barghouth; ccwebteam 
Cc: Fauzan Ahmad, Musalman; Shakeeb Arsalan; Apoorv Joshi; Manish Kumar 
Subject: RE: Call request for order id - 9772101609, case id - 519022 

Looping in [ mailto:[email-masked] | 
@Ali Mkhaimer ] [ mailto:[email-masked] | 
@Rawan Barghouth ] [ mailto:[email-masked] | 
@ccwebteam ] Please do the needful. 

Thanks, 

Shababe Quamar 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, March 11, 2020 2:28 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Call request for order id - 9772101609, case id - 519022 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Can you please arrange a callback to the below customer as we are unable email the customer because all our email address is getting bounced. We require customer contact correct address so we can arrange the delivery. 

Kindly let me know if you need any further details. 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, March 11, 2020 2:39:01 PM 
Subject: Call request for order id - 9772101609, case id - 519022 

Hi Team, 

Kindly arrange a call to the customer on +971505456472 as per the courier team we require the complete address of the customer however email is getting bounced as the inbox is full. 

Problem Statement: What is the issue (Late Collection) Courier Team 

Order Date: Mar 6, 2020 

Order ID: 9772101609 

Tracking ID: 45495475454;C08CA33 

Assistance Required: Need Urgent Collection 

Issue Description: The return request was created on 3/8/2020 and till now the item has not collected from the customer so kindly arrange the collection on priority basis. 

Regards, 

Manish 

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