Subject: RE: Assistance required: Case id - 473156 Order Number: 6444072290
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
To: Qazi Mohammed <[email-masked]>, Anwar Abdullah <[email-masked]>, Manager.Jarir <[email-masked]>, Anwar Abdullah <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Manager.Haddab <[email-masked]>, Thangarajan Kulandavel <[email-masked]>, Centrepoint Jarir <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Varun Sharma <[email-masked]>, Atul Bhatia <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Sun, 15 Mar 2020 04:32:37 +0000

HI @Qazi Mohammed<mailto:[email-masked]>

Initiated

Mahmoud

From: Qazi Mohammed <[email-masked]>
Sent: Thursday, March 12, 2020 6:51 PM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Anwar Abdullah <[email-masked]>; Manager.Jarir <[email-masked]>; Anwar Abdullah <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Manager.Haddab <[email-masked]>; Thangarajan Kulandavel <[email-masked]>; Centrepoint Jarir <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Varun Sharma <[email-masked]>; Atul Bhatia <[email-masked]>; Seeta Seeta <[email-masked]>
Subject: RE: Assistance required: Case id - 473156 Order Number: 6444072290

Dear @Mahmoud Emadeldin Mahmoud   Elsayed<mailto:[email-masked]>,

Can you please initiate refund for subjected order from backend. Store will send this order to warehouse for stock reconciliation.
Store facing price mismatch issue.

Dear @Manager.Jarir<mailto:[email-masked]>,
Send subjected order to WH once refund initiate from backend. Share GTM.

Regards,
Mohammad Qazi
Centrepoint KSA
Extn:3540

From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, March 12, 2020 12:38 PM
To: Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>; Manager.Jarir <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Manager.Haddab <[email-masked]<mailto:[email-masked]>>; Thangarajan Kulandavel <[email-masked]<mailto:[email-masked]>>; Centrepoint Jarir <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Varun Sharma <[email-masked]<mailto:[email-masked]>>; Atul Bhatia <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Subject: RE: Assistance required: Case id - 473156 Order Number: 6444072290

Dears @Qazi Mohammed<mailto:[email-masked]> @Anwar Abdullah<mailto:[email-masked]>

Please assist blow store to process RTS for C&C order updated mistakenly as collected.

Mahmoud

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, March 12, 2020 1:11 PM
To: Manager.Jarir <[email-masked]<mailto:[email-masked]>>
Cc: Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Manager.Haddab <[email-masked]<mailto:[email-masked]>>; Thangarajan Kulandavel <[email-masked]<mailto:[email-masked]>>; Centrepoint Jarir <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Re: Assistance required: Case id - 473156 Order Number: 6444072290

External email sender, please take precaution.
Hi Team,

Still, we are waiting for your update.
Thanks & Regards,
Seeta Kunwar

________________________________
From: "manager jarir" <[email-masked]<mailto:[email-masked]>>
To: "qazi mohammed" <[email-masked]<mailto:[email-masked]>>, "anwar abdullah" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Mohmoud Elsayed" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Manager.Haddab" <[email-masked]<mailto:[email-masked]>>, "Thangarajan Kulandavel" <[email-masked]<mailto:[email-masked]>>, "Centrepoint Jarir" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 11, 2020 2:41:59 PM
Subject: RE: Assistance required: Case id - 473156 Order Number: 6444072290

Dear Qazi & Anwar,

Concept has agreed to return this order item
But orpos not allowing, due to return allowed period finish
When we tried to make without invoice current value of item is SR 108,
but as per customer she paid SR 134

So kindly advice…

Order: 6444072290
SKU: 161616476

Thanks & Regards
Mohammed Navas
Cp Jarir, Jeddah
Mobile: 507940760 Extn.: 7692
From: Manager.Jarir
Sent: Saturday, March 07, 2020 12:53 PM
To: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Centrepoint Jarir <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>; Manager.Haddab <[email-masked]<mailto:[email-masked]>>; Thangarajan Kulandavel <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>
Subject: RE: Assistance required: Case id - 473156 Order Number: 6444072290

Hi All,

We have already talked with customer on this case.
Will close the issue from our end asap.

Thanks & Regards..
Mohammed Habib
Mall Manager
Cp Jarir, Jeddah
Mobile: +966 590512147  Extn.: 7692
Email: [email-masked]<mailto:[email-masked]>
Jeddah 22251 l Saudi Arabia

<http://landmarkgroup.com/>
<https://www.facebook.com/LandmarkArabia>  <@LandmarkArabia>  [http://www.freeiconspng.com/uploads/-more-related-linkedin-vector-icon-vector-logos-linkedin-vector-logo-23.png] <https://www.linkedin.com/company/landmark-group>

From: Fauzan Ahmad . Musalman [mailto:[email-masked]]
Sent: Saturday, March 07, 2020 8:12 AM
To: Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Centrepoint Jarir <[email-masked]<mailto:[email-masked]>>; Manager.Jarir <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>
Subject: Re: Assistance required: Case id - 473156 Order Number: 6444072290

External email sender, please take precaution.
Hi Team,

We are still waiting an update on below case. Kindly help us to resolve the case asap.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Qazi Mohammed" <[email-masked]<mailto:[email-masked]>>
To: "manager jarir" <[email-masked]<mailto:[email-masked]>>, "Centrepoint Jarir" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Anwar Abdullah" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 3 March, 2020 12:32:24
Subject: RE: Assistance required: Case id - 473156 Order Number: 6444072290

Hi Team,

Kindly assist us on the below issue.
​
Problem statement: The customer has complained to us that he has not collected his order.

Case id - 473156
Order Number: 6444072290
Order Created: Sep 4, 2019
Order Delivery Mode: Store pickup
Store: Babyshop21132

Assistance required: Kindly look into the issue and process the refund if the order status has mistakenly updated as Pickup complete OR help us with the proof of collection.

Regards,
Mohammad Qazi
Centrepoint KSA
Extn:3540

From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 02, 2020 11:48 AM
To: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Manager.Jarir <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: RE: Assistance required: Case id - 473156 Order Number: 6444072290

Hi @Anwar Abdullah<mailto:[email-masked]>

Below For your assist please,

Mahmoud

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Friday, February 28, 2020 5:05 PM
To: Manager.Jarir <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Assistance required: Case id - 473156 Order Number: 6444072290

External email sender, please take precaution.
Hi Team,

Still, we have not received any update in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "manager jarir" <[email-masked]<mailto:[email-masked]>>, "qazi mohammed" <[email-masked]<mailto:[email-masked]>>, "anwar abdullah" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 25, 2020 11:19:56 AM
Subject: Re: Assistance required: Case id - 473156 Order Number: 6444072290

Hi Team,

Kindly assist us in the below case.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 25 February, 2020 10:30:28
Subject: Assistance required: Case id - 473156 Order Number: 6444072290

Hi Team,

Kindly assist us on the below issue.
​
Problem statement: The customer has complained to us that he has not collected his order.

Case id - 473156
Order Number: 6444072290
Order Created: Sep 4, 2019
Order Delivery Mode: Store pickup
Store: Babyshop21132

Assistance required: Kindly look into the issue and process the refund if the order status has mistakenly updated as Pickup complete OR help us with the proof of collection.
​
The order status says that it's collected on 9/10/2019, however, the customer has reported to us that he has ​not collected the above order and as per the 14 days policy the order should be marked as not picked and a refund has been initiated for the same.
​
We request you to please do the needful on a priority.

Regards,
Manish

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com