Subject: RE: Order Delay - 6463608857
From: "Shipa Delivery Support ([email-masked])" <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 14 Mar 2020 12:21:35 -0700 (PDT)

Dear All,

Well received, we will arrange the delivery attempt at the earliest.

Best regards

Ahmad Alqatawna

Customer Care

M: 800 SHIPA

www.shipa.com

From: CST000000006 Shipa Customer Customer <[email-masked]>

Sent: 14/3/2020 9:46 PM GMT+04:00

To: EMP393 Lubna Shehadeh ([email-masked]); [email-masked]; [email-masked]

Cc: [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]

Subject: Re: Order Delay - 6463608857

Hi Team,

FYI the customer's contact number is 0555518910 which was already shared and updated on March 11, 2020 with Shipa Support. Also, as advised by you, no delivery attempt was made today.

@Jessie: Kindly assist in closing this case.

Thank you for your help!

Regards,

Apoorv

From: "Shipa Delivery Support ([email-masked])" <[email-masked]>

To: "Apoorv Joshi" <[email-masked]>, "aessam" <[email-masked]>

Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Asjad Hussain" <[email-masked]>

Sent: Saturday, March 14, 2020 11:03:07 AM

Subject: RE: Order Delay - 6463608857

Dear team,

Kindly note that the order has been sent out for delivery today. We were unable to reach the customer due to an invalid number.

We will do our best to have the order delivered ASAP.

Best regards

Lubna Shehadeh

Customer Care

M: 800 SHIPA

www.shipa.com

From: CST000000006 Shipa Customer Customer <[email-masked]>

Sent: 14/3/2020 3:19 AM GMT+04:00

To: [email-masked]; [email-masked]

Cc: [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]

Subject: Order Delay - 6463608857

Hi Team,

AWB: S000498564351

Kindly advise why is there no delivery attempt made since Feb 4, 2020 on this tracking. Please also mention the reason why is this not getting delivered in over a month. Our delivery time frame is 3-5 business days, this has extended that by a far amount of days.

Please advise on urgent basis.

Regards,

Apoorv

From: "Asjad Hussain" <[email-masked]>

To: "Seeta Seeta" <[email-masked]>

Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>

Sent: Friday, March 13, 2020 8:54:16 PM

Subject: late delivery/6463608857

Hi team,

Problem Statement:  (Late Delivery)

Order Date :Feb 2, 2020

Order ID: 6463608857

Tracking ID: S000498564351

Assistance Required: Need Urgent Delivery

Contact number: 0555518910

Issue Description: The order was shipped from our side on 3-Feb-20 but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.

Regards,

Asjad