Subject: RE: ON_VALIDATION_CANCELLED 9771643653
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 14 Mar 2020 10:48:59 +0000

Hi Shakeeb,

It will take approximately 2-15 working days for it to be back to the customer’s account.

Void authorization – successfully done.

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, March 14, 2020 2:46 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: ON_VALIDATION_CANCELLED 9771643653

External email sender, please take precaution.
Hi Team,

Order ID : 9771643653
Issue Description : customer is claiming that the amount has been deducted and not refunded to his account, We raised the case to payfort to confirm they did not get back to us.

Please advise.

Regards
Shakeeb
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