Subject: Re: [#368049] Amount Deduction Complaint - 6466286071
From: Payfort Helpdesk <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 14 Mar 2020 10:32:22 +0000 (UTC)

Hi Apoorv,     Good Afternoon and I hope you are doing well   ​   As per the client he has done another purchase on the same date with the same amount please see the below transaction with the below details of your client  :  ​          So that's why the amount has been actually deducted from his card as it was accepted .   ​  Let me know if you need further assistance I will be happy to assist you .     ​Have a lovely day ahead     Best Regards,        Noor Natour  Support Executive        Ph: UAE +971 45739800 (Option 2)  Email: [email-masked]     
             
              On
              Sat, 14 Mar at  3:27 AM
              ,  Apoorv Joshi <[email-masked]>  wrote:
               
 Hi team, 
   
 Please find the remaining documents attached. Apologies, they did not send in the initial email. 
   
 Thank you for investigating this further. 
   
 Regards, 
 Apoorv 

  

 From: "support" <[email-masked]> To: "Apoorv Joshi" <[email-masked]> Sent: Saturday, March 14, 2020 4:44:57 AM Subject: A new ticket has been received - [#368049] Amount Deduction Complaint - 6466286071  

 

 Dear Apoorv Joshi,  We would like to acknowledge that we have received your request and a ticket has been created with Ticket ID - 368049. A support representative will be reviewing your request and will send you a personal response.  Thank you for your patience.  Sincerely, PayFort Helpdesk