Subject: RE: Order Getting Cancelled // 6469289042
From: Zuheb Tambe <[email-masked]>
To: Mohammed Imran <[email-masked]>, Shoemart Wh <[email-masked]>, Sheik Amsath <[email-masked]>, Ben Prasad <[email-masked]>, Hamza Hafeez <[email-masked]>, Abhishek Bargaonkar <[email-masked]>
Cc: Chester Dsouza <[email-masked]>, Mohamed Sabri <[email-masked]>, Shan Sudevan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Shibli Usmani <[email-masked]>, Sridhar Gatta <[email-masked]>, Sudhir Shetty <[email-masked]>
Date: Sat, 14 Mar 2020 07:50:56 +0000

Dear Team
As per our investigation, we notice that Order # 6469289042 is not reflecting in WMS below Screenshot FYR &  Item # 161331494 we don't stock in UPL/ INV in Riyadh DC.

Dear IC team,
Please check & advise if we don’t have stock in UPL/INV why the items display in online.

Zuheb Tambe
SHOE MART- WAREHOUSE
Landmark Group - Kingdom of Saudi Arabia
Ph : +966 538153242 , Ext 4113.
Email Id : [email-masked]<mailto:[email-masked]>
www.Landmarkshops.com<http://www.landmarkshops.com/>

From: Mohammed Imran <[email-masked]>
Sent: Thursday, March 12, 2020 6:31 PM
To: Zuheb Tambe <[email-masked]>; Shoemart Wh <[email-masked]>; Sheik Amsath <[email-masked]>; Ben Prasad <[email-masked]>; Hamza Hafeez <[email-masked]>; Abhishek Bargaonkar <[email-masked]>
Cc: Chester Dsouza <[email-masked]>; Mohamed Sabri <[email-masked]>; Shan Sudevan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Seeta Seeta <[email-masked]>; Shibli Usmani <[email-masked]>; Sridhar Gatta <[email-masked]>; Sudhir Shetty <[email-masked]>
Subject: FW: Order Getting Cancelled // 6469289042

Dear WH team,
Please check & revert on the below if the order pertains to your RDC.

@Hamza Hafeez<mailto:[email-masked]>
below is the stock available in stores. Please let us know the nearest location the customer can pick this up from.

Dear Region ICs,
FYI. Please arrange based on the advise from Mr. Hamza.

SOH:

Style Image:

Thanks & Regards!
Mohammed Imran<https://landmarkgroup.facebook.com/profile.php?id=100011412843700>
Business Analyst
SHOEMART KSA

Tel: +966 (11) 207 8350, EXT: 3818 Mobile: +966 55 923 1584
Email: [email-masked]<mailto:[email-masked]>
Riyadh Gallery Mall<http://www.riyadhgallery.com/ar/> I PO Box 91861 | Riyadh 11643 l Saudi Arabia

<http://landmarkgroup.com/>
<https://www.facebook.com/LandmarkArabia>  <@LandmarkArabia>  [http://www.freeiconspng.com/uploads/-more-related-linkedin-vector-icon-vector-logos-linkedin-vector-logo-23.png] <https://www.linkedin.com/company/landmark-group>

Now Shop Online at: www.shoemartstores.com<http://www.shoemartstores.com/>

From: Hamza Hafeez <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 11, 2020 6:12 PM
To: Mohammed Imran <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order Getting Cancelled // 6469289042

Hi Imran,

Please can you confirm if this item is available in the warehouse physically in sellable condition?

Regards,
Hamza Hafeez
Customer Support / e-Commerce Executive

Landmark Tower, Dubai Marina, Dubai, P.O.Box 25030, United Arab Emirates
Tel: +971 4 517-3209   Mobile: +971 50 483 9600
Shop online at: www.shoemartstores.com<http://www.shoemartstores.com/>
<https://www.facebook.com/ShoeMartGulf><https://www.instagram.com/shoemartme><https://www.youtube.com/user/shoemartgulf>

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 11, 2020 5:24 PM
To: Hamza Hafeez <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>
Subject: Order Getting Cancelled // 6469289042
Importance: High

External email sender, please take precaution.
Hi Hamza,

With reference to the order number: 6469289042, the customer is trying to place the order for 161334194 - - Duchini Textured Travel Hard Case with Retractable Handle, from past 27/2/20 to till 10/03/20 but every time the order is getting canceled from the warehouse.

From 27/02/20 to till 10/03/20 the customer placed the order 12 times but every time its getting cancelled while on the website the item is still showing available. Now the customer is very angry and threatening us that he will gonna file a complaint against us in the Ministry Of Commerce as we are showing false advertisements and provided us only 24 hours. The customer is also asking to arrange the same item to the nearest store for him at the same discounted price which is between 119-139 SAR.

https://www.shoemartstores.com/sa/en/Travel/Travel/Hardcase-and-Softcase-Luggage/SHOEMART-Duchini-Textured-Travel-Hard-Case-with-Retractable-Handle/p/161334194<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shoemartstores.com%2Fsa%2Fen%2FTravel%2FTravel%2FHardcase-and-Softcase-Luggage%2FSHOEMART-Duchini-Textured-Travel-Hard-Case-with-Retractable-Handle%2Fp%2F161334194&data=02%7C01%7Chamza.hafeez%40landmarkgroup.com%7C7933d7a3c8e549f8068408d7c5bf6618%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637195298159010568&sdata=coHLhgLuZxd98XsRk4mJAGgxb2B0SMFAvFljbDfsg7w%3D&reserved=0>

So I request you to kindly look into this concern on a priority basis and assist us ASAP.
Thanks & Regards,
Seeta Kunwar
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com