Subject: RE: Partial cancellation - 9764512063
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sat, 14 Mar 2020 07:06:43 +0000

This has been cancelled now @Apoorv Joshi<mailto:[email-masked]>

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, March 14, 2020 2:30 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>
Subject: Partial cancellation - 9764512063

External email sender, please take precaution.
Hi Team,

Kindly assist in closing the below case. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, March 12, 2020 7:23:26 AM
Subject: Partial cancellation: Order ID: 9764512063, Case id - 510014

Hi Team,

Kindly note that we have already updated in the google spreadsheet twice still the partial cancellation has not been done. ​We request you to please do the needful help on a priority basis.

Problem Statement: (Partially shipped order)

Order Date: Dec 16, 2019
Delivery Date: 12/19/2019
Order ID: 9764512063
Tracking ID: 201912171895772

Item Name - 160846269 - - Polo Neck T-Shirt with Short Sleeves
Item cost: AED 24.00

Assistance Required: Process the partial cancellation and initiate the refund for the same.

Issue Description: Customer placed an order for 2 items but as per the customer only received 1 item, Under the consignment details we can see that we have shipped only 1 item.

Regards,
Manish

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