Subject: Re:[## 593200 ##] Re: Late pick up 8370270642
From: Customer Support <[email-masked]>
To: "apoorv joshi" <[email-masked]>, "fauzan ahmad, musalman" <[email-masked]>, "mohammad musaed" <[email-masked]>, "shakeeb arsalan" <[email-masked]>
Cc: <[email-masked]>, "dxb customer support" <[email-masked]>, "dxb ops" <[email-masked]>, "dxb accounts" <[email-masked]>, "seeta seeta" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Yousef Nahhas" <[email-masked]>
Date: Fri, 13 Mar 2020 22:59:53 -0700

Dear Valued Customer,

Thanks for your email. 

First, we would like to apologize for any inconvenience and delays that we have caused.

Kindly note, the pickup is cancelled because No response and need to create a new request.

 

Best Regards,

Customer Support Team

 

Tel.   +965     1881881

“One Posta For An Outstanding Delivery Experience”

 

 

---- On  Sat, 14 Mar 2020 08:12:13 +0300 "Yousef Nahhas"<[email-masked]>  wrote ---- 

 > Dear Valued Customer,
 > 
 >  
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 > We do apologize for the delay in replying.
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 > Kindly note that our team in Kuwait will respond to your concern soon.
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 > Thank you for understanding.
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 > For any further assistance, Kindly don’t hesitate to contact us.
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 > Best Regards,
 > 
 > Yousef Nahhas
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 >  
 > Customer Support Executive ( UAE )
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 > Tel.   +97147018600.
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 > From: Apoorv Joshi [mailto:[email-masked]] 
 >  Sent: Thursday, March 12, 2020 8:30 PM
 >  To: KWI.CustomerSupport <[email-masked]>; DXB Customer Support <[email-masked]>; DXB OPS <[email-masked]>; DXB Accounts <[email-masked]>
 >  Cc: Fauzan Ahmad, Musalman <[email-masked]>; Seeta Seeta <[email-masked]>; Mohammad Musaed <[email-masked]>; escalations dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>
 >  Subject: Re: Late pick up 8370270642
 > 
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 >  
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 > Hi Team,
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 > Kindly assist on the below case on priority. We are not receiving any response on the same.
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 > Thank you for your help!
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 > Regards,
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 > Apoorv
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 > From: "Shakeeb Arsalan" <[email-masked]>
 >  To: "KWI CustomerSupport" <[email-masked]>
 >  Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Mohammad Musaed" <[email-masked]>, "escalations dxbteam" <[email-masked]>
 >  Sent: Sunday, March 8, 2020 11:21:00 PM
 >  Subject: Re: Late pick up 8370270642
 > 
 >  
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 > Hi Team,
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 > Kindly assist regarding the following concern.
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 > Regards
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 > 
 > Shakeeb
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 > From: "Mohammad Musaed" <[email-masked]>
 >  To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>
 >  Sent: Sunday, 8 March, 2020 14:46:05
 >  Subject: Late pick up 8370270642
 > 
 >  
 > 
 > Hi Team,
 >  Ticke id  493247
 >  
 > 
 > 
 > Subject : Late pick up Please Revert.
 >  
 >  Problem Statement – Late pick up
 >  Order No :8370270642
 >  Tracking ID -KWI2020/5489
 >  Assistance Required – Need an urgent pick up (We can see that the return request was placed on 2/17/20 . and there is no update on it still showing (shipment information received). Please update us about the delay in pick up and arrange a pick up as soon as possible).
 >  
 >  Warm Regard,
 >  Support Team.
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