Subject: RE: need return /// RP0219000313
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Ashish Karini <[email-masked]>
Cc: kiranraju nair <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shivani Rani <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Sat, 14 Mar 2020 05:58:15 +0000

Hi Ashish,

Please disregard the below email.

I see that you have already replied to the agent.

Thanks!

From: Jessie Caparas <[email-masked]>
Sent: Saturday, March 14, 2020 9:51 AM
To: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Ashish Karini <[email-masked]>
Cc: kiranraju nair <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shivani Rani <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Seeta Seeta <[email-masked]>
Subject: RE: need return /// RP0219000313
Importance: High

@Ashish Karini<mailto:[email-masked]>

Can you please confirm this means?

It’s been like this since February 23.

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, March 12, 2020 10:45 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: kiranraju nair <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Subject: Re: need return /// RP0219000313

External email sender, please take precaution.
Hi Team,

Kindly assist in closing the below case. Not getting response from LMG on this. The below mentioned AWB is OFD since Feb 23, 2020.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "kiranraju nair" <[email-masked]<mailto:[email-masked]>>, "Ashish Karini" <[email-masked]<mailto:[email-masked]>>
Cc: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 9, 2020 9:16:04 AM
Subject: Re: need return /// RP0219000313

Hi Team,

Kindly assist us on below concern.

Regards,
Fauzan

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 8 March, 2020 15:24:39
Subject: need return /// RP0219000313

Hi Team,

Ticket number: 496569
Order Date : Feb 15, 2020
Order ID: 9770304209
Tracking ID: RP0219000313
Assistance Required: Need urgent return

Issue Description: The customer already return the item to the courier team and as per the tracking it is showing out for delivery since 23 Feb, 2020.

We have already escalated this case to the courier team but did not get any response.

Kindly check and advise as customer waiting for the refund.

Thank you for your help!

Regards,
Shivani

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com