Subject: POD - 6459688294, 6459689401
From: Apoorv Joshi <[email-masked]>
To: [email-masked], [email-masked]
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Algaili Ahmed <[email-masked]>
Date: Fri, 13 Mar 2020 16:46:05 -0700 (MST)

Hi Team, 

With reference to the order numbers: 6459688294, 6459689401 
Store Code: Max - 60306 

Both orders showing Pickup completed and the customer is reporting he never collected these orders. Please share POD for the same and if mistakenly updated as collected, please contact the customer to pickup his orders. Kindly assist in closing this case on priority. 

Regards, 
Apoorv 

From: "Algaili Ahmed" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, March 6, 2020 10:55:57 PM 
Subject: POD // 6459688294// 6459689401 

Hi Team, 

Kindly follow with the concerned party in this issue, the customer claimed she has not received her orders and the hybris showing the pickup complete. 

Hi Team, 

With reference to the orders numbers 6459688294 and 6459689401 placed on 5 Jan, the customer emailed us claiming she has not received her orders and as per hybris the status of the orders were completed. If the orders have been handed over to the customer, kindly share us with signed PODs, otherwise process the RTS as soon as possible in case the orders were not delivered to the customer. 

Regards, 
Algaily