Subject: Amount Deduction Complaint - 6466286071
From: Apoorv Joshi <[email-masked]>
To: [email-masked], PayFort Operations Team <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ahmad Daher <[email-masked]>
Date: Fri, 13 Mar 2020 16:14:50 -0700 (MST)

Hi Team, 

As per merchant ref: 6466286071 

The amount of SAR 204 is deducted from customer's account on Feb 19, 2020. Please find attached bank statement for the same and previous follow up emails. Please follow up with acquirer bank and assist in closing this on priority. Not sure why the amount is SAR 201 on the dropped transaction and different amount deducted on his bank statement. Please have this charge investigated. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Ahmad Daher" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, March 13, 2020 11:33:44 PM 
Subject: Deduction issue _ Ticket 475258 

Dear Team 

Customer claims that on 19/02/2020 his amount has deducted by 204 SAR, and we can see from Jira there is no order on 19/02/2020 with 204 SAR 
Customer has provided the Transcation ID 104930981 

Please check the attached and advise 

Regards 
Ahmad