Subject: Re: Refund/6463713079
From: Apoorv Joshi <[email-masked]>
To: Asjad Hussain <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 13 Mar 2020 15:36:29 -0700 (MST)

Hi Asjad, 

I checked with Malik and he mentioned that this needs to be escalated to store as store did not follow the correct process here and they should take responsibility for this. There will be no Bank transfer. Please try escalating it to the store directly once within the ticket and ask them to call the customer and give the cash refund. 

Regards, 
Apoorv 

From: "Asjad Hussain" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, March 13, 2020 9:50:15 PM 
Subject: Re: Refund/6463713079 

Hi team, 

Kindly help me in closing the ticket. 

Regards 
Asjad 

From: "Apoorv Joshi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Asjad Hussain" <[email-masked]> 
Sent: Saturday, 29 February, 2020 05:46:44 
Subject: Re: Refund/6463713079 

Hi Seeta, 

Can you please check this case with someone on skype. There are multiple cases actually which are like this where store has processed RTS in cash value but did not hand over any cash to the customer. Now the customers are asking for bank transfer. Since there is no ticket for bank transfer under ticket section on hybris in these orders I am not sure if finance will process this manual refund as they have audit issues. 

Please advise. Thank you. 

Regards, 
Apoorv 

From: "Asjad Hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, February 28, 2020 7:15:02 PM 
Subject: Refund/6463713079 

Hi team, 

with reference to ticket number: 477248 

The customer returned 6 items to the store and cashier promised him that he would get the refund within 15 working days but the customer is complaining that he has not received the refund, but on hybris we can see that the refund has been processed. 
he also has shared the the bank details with us. 

Al-Rajhi Bank SA9880000298608010494871 
Account number: 298608010494871 
Name: Rima Musaed Abdullah Al-Harbi 

kindly do the needful. 

Asjad, 
Regards.