Subject: Re: Exchange / 6468476959
From: Apoorv Joshi <[email-masked]>
To: Rehan Khan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Fri, 13 Mar 2020 15:33:41 -0700 (MST)

Rehan, 

As per the recent update on this ticket customer is asking if he/she can receive refund on Shukran. Just tell the customer that refund will be sent to the original mode of payment that was used to place the order. Also, explain the return policy and create a return for the item in question, if customer has not created one already. Once that is done close the case. 

Regards, 
Apoorv 

From: "Rehan Khan" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, March 12, 2020 10:40:39 AM 
Subject: Exchange / 6468476959 

Hi Team, 

Customer received the incomplete items so we informed them to exchange from the store but still, he is asking for the policy regarding return and exchange the items and also asking to call him on this mobile number 0561706264. 

So please do the needful. 

Order number - 6468476959 
Ticket number - 512863 

We are looking forward to hearing from you. 

Regards 
Rehan