Subject: Re: Order Delay - 6464832372
From: Apoorv Joshi <[email-masked]>
To: Sagaya Suresh Kumar <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mohammad Shafeeque <[email-masked]>, sachin maheshwari <[email-masked]>
Date: Fri, 13 Mar 2020 15:28:15 -0700 (MST)

Dear Sagaya, 

Kindly advise if there is any update on this on priority. Case is pending since March 7, 2020. We haven't received a response on this from the concerned and the order still has no consignment details. 

Please assist in closing this case. Thank you for your help! 

Regards, 
Apoorv 

From: "Sagaya Suresh Kumar" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Mohammad Shafeeque" <[email-masked]>, "sachin maheshwari" <[email-masked]> 
Sent: Saturday, March 7, 2020 3:49:43 PM 
Subject: RE: Order Delay - 6464832372 

Dear Team – Please check this trail mail and update this status to customer end. 

Regards 

Sagaya Suresh 

+966 565165997 

From: Apoorv Joshi 
Sent: Friday, March 06, 2020 3:26 AM 
To: Sagaya Suresh Kumar <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Sachin Maheshwari <[email-masked]> 
Subject: Order Delay - 6464832372 

External email sender, please take precaution. 

Hi Team, 

With reference to the order number: 6464832372 

Order placed on Feb 9, 2020 and there are no consignment details for this order still. Kindly advise on priority of this showing on WMS/OMS. If so, please ship this out on priority and arrange a delivery with the customer. 

Please assist in closing this case as we have escalated this multiple time but not receiving a response on the same. Thank you for your help! 

Regards, 

Apoorv 

From: "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, March 5, 2020 9:00:18 PM 
Subject: Late Shipping) // 6464832372 

Hi Team, 

Problem Statement: (Late Shipping) 

Order Date : Feb 9, 2020 

Order ID: 6464832372 
Tracking ID: N/A 
Assistance Required: Need Urgent Delivery 

Issue Description: Customer placed order on 09/02/2020 and till now he/she has not received the order. As per the hybris the consignment is not available. 

Customer is chasing us for his/her order so we request you to expedite the delivery . 

Regards, 
Shafeeque 

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